E-service quality of online shopping website: customer satisfaction in Lazada
Customers are very important to online vendors; therefore, customer satisfactions become their main focus. For organisations and researchers alike, satisfaction of customer has been a topic of foremost concern. Recently, online vendors are required to offer more services on their websites. In conjun...
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| Format: | Thesis |
| Language: | English English English |
| Published: |
2019
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| Online Access: | https://etd.uum.edu.my/9635/1/s824050_01.pdf https://etd.uum.edu.my/9635/2/s824050_02.pdf https://etd.uum.edu.my/9635/3/s824050_references.docx https://etd.uum.edu.my/9635/ |
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