A development of satisfaction-loyalty and reputation relationship model using performance measurement approach of the Private Medical Clinics' services: a literature review
In health care services, achieving high performance is at utmost importance as it relates to human life. In lieu to this, performance of the health care practices has to be measured. Measuring the performance of a health care practice has existed since 250 years ago. Until now, it is still significa...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Published: |
2015
|
| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/59096/ http://dx.doi.org/10.1109/IEOM.2015.7093785 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|