The influence of market orientation and relationship quality on relationship outcome between public universities and their associated colleges in Malaysia / Zainuddin Zakaria
This thesis is the culmination of more than three years of effort to study the elements and factors that are able to influence the quality of relationship. The core elements identified in the conceptual model are trust and commitment. Together with three dimensions of relational norms, these variabl...
Saved in:
Main Author: | Zakaria, Zainuddin |
---|---|
Format: | Thesis |
Language: | English |
Published: |
2011
|
Subjects: | |
Online Access: | https://ir.uitm.edu.my/id/eprint/43837/1/43837.pdf https://ir.uitm.edu.my/id/eprint/43837/ |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
Similar Items
-
The antecedents and influence of consumer relationship proneness towards perceived relationship quality and customer loyalty of apparel retailing industry in Malaysia / Siti Ilmiah Ismail
by: Ismail, Siti Ilmiah
Published: (2014) -
A study on the services provided by operation counter ASNB Melaka branches to their customer / Nor Hazliza Zakaria
by: Zakaria, Nor Hazliza
Published: (2009) -
Analyzing structural relationships between service quality, disconfirmation, satisfaction and loyalty / Wei Mei Chin
by: Wei, Mei Chin
Published: (2010) -
The relationship between service quality and customer loyalty at Plexus Manufacturing Sdn.Bhd Penang / Nurfaznim Shuib
by: Shuib, Nurfaznim
Published: (2014) -
The relationship between perceived service quality and perceived service value towards customer revisit intention / Philipia Jamine
by: Jamine, Philipia
Published: (2013)