The relationship between service quality (SERVQUAL) and customer satisfaction towards unsought product: a case study of Icon Future Home / Nur Nadia Nazeera Ahmad Subki
The purpose of this study is to examine the relationship between of services quality and customer satisfaction offered in Icon-Future Home. Service quality is one of image that company need to take an extra attention. Icon-Future Home is a company that only operate within 1 year. Problem with custom...
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| Format: | Student Project |
| Language: | English |
| Published: |
2018
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| Online Access: | https://ir.uitm.edu.my/id/eprint/49872/1/49872.pdf https://ir.uitm.edu.my/id/eprint/49872/ |
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