A study on factors influencing the SERVQUAL (Service Quality) in Perbadanan Putrajaya / Nurul Hamizah Jaslee
SERVQUAL has five main dimensions to measure service quality: tangibles, reliability, responsiveness, assurance, and empathy (Zeithaml et al., 1990). Customers evaluate the quality of service by determining whether there is any gap between their expectations and perceptions. This research was aimed...
Saved in:
| Main Author: | |
|---|---|
| Format: | Student Project |
| Language: | English |
| Published: |
2009
|
| Subjects: | |
| Online Access: | http://ir.uitm.edu.my/id/eprint/30437/1/30437.pdf http://ir.uitm.edu.my/id/eprint/30437/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|