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Mobile commerce adoption in Malaysia: a conceptual framework

The high acceptance of mobile commerce transactions among Malaysian consumers has become a major obstacle for mobile commerce providers. This study examines the adoption of mobile commerce in Malaysia, focusing on the influence of information quality, system quality, and service quality on customers...

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Main Authors: Haque, A. K. M. Ahasanul, Barry, Moussa, Jan, Muhammad Tahir
Format: Article
Language:English
Published: SRYAHWA PUBLICATIONS 2024
Subjects:
HF5001 Business. Business Administration
Online Access:http://irep.iium.edu.my/117020/7/117020_Mobile%20commerce%20adoption.pdf
http://irep.iium.edu.my/117020/
https://sryahwapublications.com/journals/open-journal-of-economics-and-commerce
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spelling my.iium.irep.1170202024-12-24T09:42:52Z http://irep.iium.edu.my/117020/ Mobile commerce adoption in Malaysia: a conceptual framework Haque, A. K. M. Ahasanul Barry, Moussa Jan, Muhammad Tahir HF5001 Business. Business Administration The high acceptance of mobile commerce transactions among Malaysian consumers has become a major obstacle for mobile commerce providers. This study examines the adoption of mobile commerce in Malaysia, focusing on the influence of information quality, system quality, and service quality on customers’ intention to use it. It highlights literature on the relationship between intention and mobile commerce acceptance and the moderating effect of perceived cost. The DeLone and McLean updated IS Success Model is the basis of the proposed research model. The study suggests that mobile commerce providers should create user-friendly websites, provide comprehensive information, and deliver high-quality services to boost consumer acceptance. It is also proposed that perceived cost is moderating the acceptance of mobile commerce. This research contributes to the understanding of mobile commerce adoption and provides insights for mobile commerce providers. Further research is recommended due to its conceptual nature and the need for empirical investigation. SRYAHWA PUBLICATIONS 2024-02-27 Article PeerReviewed application/pdf en http://irep.iium.edu.my/117020/7/117020_Mobile%20commerce%20adoption.pdf Haque, A. K. M. Ahasanul and Barry, Moussa and Jan, Muhammad Tahir (2024) Mobile commerce adoption in Malaysia: a conceptual framework. Open Journal of Economics and Commerce, 5 (1). pp. 4-12. ISSN 2638-549X https://sryahwapublications.com/journals/open-journal-of-economics-and-commerce doi.org/10.22259/2638-549X.0501002
institution Universiti Islam Antarabangsa Malaysia
building IIUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider International Islamic University Malaysia
content_source IIUM Repository (IREP)
url_provider http://irep.iium.edu.my/
language English
topic HF5001 Business. Business Administration
spellingShingle HF5001 Business. Business Administration
Haque, A. K. M. Ahasanul
Barry, Moussa
Jan, Muhammad Tahir
Mobile commerce adoption in Malaysia: a conceptual framework
description The high acceptance of mobile commerce transactions among Malaysian consumers has become a major obstacle for mobile commerce providers. This study examines the adoption of mobile commerce in Malaysia, focusing on the influence of information quality, system quality, and service quality on customers’ intention to use it. It highlights literature on the relationship between intention and mobile commerce acceptance and the moderating effect of perceived cost. The DeLone and McLean updated IS Success Model is the basis of the proposed research model. The study suggests that mobile commerce providers should create user-friendly websites, provide comprehensive information, and deliver high-quality services to boost consumer acceptance. It is also proposed that perceived cost is moderating the acceptance of mobile commerce. This research contributes to the understanding of mobile commerce adoption and provides insights for mobile commerce providers. Further research is recommended due to its conceptual nature and the need for empirical investigation.
format Article
author Haque, A. K. M. Ahasanul
Barry, Moussa
Jan, Muhammad Tahir
author_facet Haque, A. K. M. Ahasanul
Barry, Moussa
Jan, Muhammad Tahir
author_sort Haque, A. K. M. Ahasanul
title Mobile commerce adoption in Malaysia: a conceptual framework
title_short Mobile commerce adoption in Malaysia: a conceptual framework
title_full Mobile commerce adoption in Malaysia: a conceptual framework
title_fullStr Mobile commerce adoption in Malaysia: a conceptual framework
title_full_unstemmed Mobile commerce adoption in Malaysia: a conceptual framework
title_sort mobile commerce adoption in malaysia: a conceptual framework
publisher SRYAHWA PUBLICATIONS
publishDate 2024
url http://irep.iium.edu.my/117020/7/117020_Mobile%20commerce%20adoption.pdf
http://irep.iium.edu.my/117020/
https://sryahwapublications.com/journals/open-journal-of-economics-and-commerce
_version_ 1819909415438909440
score 13.223943

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