封面图片

To evaluate customer needs and satisfaction at UUM Parcel Centre Using Kano Model

The purpose of this study is to describe customer satisfaction assessment based on customer needs at UUM Parcel Center using Kano Model method. In addition, the purpose of this study is to identify the dimension of customer needs in Kano Model categories. It using quantitative research methods, data...

Saved in:

书目详细资料
Main Authors:	Abdul Wahab, Abdul Muiz, Asaad, Mohamad Norhasni
格式:	Article
语言:	English
出版:	Universiti Utara Malaysia 2020
主题:	HD28 Management. Industrial Management
在线阅读:	http://repo.uum.edu.my/28461/1/STMLGG%2002%2014%202020%2034-35.pdf http://repo.uum.edu.my/28461/
标签:	添加标签没有标签, 成为第一个标记此记录!

相似书籍

A study of customer satisfaction in UUM Parcel Centre (UPC) service at Bukit Kachi
由: Othman, Nur Syuhada, et al.
出版: (2020)

Study about relationship between service quality orientation and customer satisfaction at UUM Parcel Centre Student UUM
由: Abdul Rahim, Mohammad Fitri, et al.
出版: (2020)

Application of lean practice in UUM parcel centre
由: Chow Kah Jun, Thomas, et al.
出版: (2020)

Student’s perception on the quality of service of UUM’s University Parcel Centre (UPC)
由: Zainuddin, Nizamuddin, et al.
出版: (2019)

A study on service quality and customer satisfaction at Bank Islam in UUM
由: Ong, Hoey Chuen, et al.
出版: (2020)

UUM Parcel Center Service: an analysis among STML student
由: Rosdi, Muhamad Firdaus, et al.
出版: (2020)

The relationship between service quality and students’ satisfaction: A study at UUM U-Assist
由: Basri Affandi, Nur Atiqah, et al.
出版: (2020)

Understanding the relationship between Kano model’s customer satisfaction scores and self-stated requirements importance
由: Mkpojiogu, Emmanuel O.C., et al.
出版: (2016)

Customer satisfaction at Varsity Mall food court using quality function deployment method
由: Jamaludin, Muhammad Izzat Fahmi, et al.
出版: (2020)

Student perception toward service quality provided at Universiti Utara Malaysia Parcel Centre (UPC)
由: Yunus, Nurul Syuhada, et al.
出版: (2020)

The study on innovation that influences customer satisfaction at EDC-UUM
由: Gan, Jing Ling, et al.
出版: (2015)

Customer satisfaction on service quality in restaurant in UUM: inasis TNB
由: Mohd Zaini, Nursyazwana, et al.
出版: (2020)

An application Kano model to measure student satisfaction on the provision of infrastructure DPP Bank Muamalat
由: Taib, Che Azlan, et al.
出版: (2015)

Satisfaction toward UUM online learning among UUM lecturers
由: Saw, Yu Ping, et al.
出版: (2020)

Where is my parcel? A review of crowd logistics revolution in Malaysia
由: Nor Rokiah Hanum, Md Haron, et al.
出版: (2023)

Assessing and developing public libraries performance: Kano’s model approach
由: Taib, Che Azlan, et al.
出版: (2018)

Uncovering metagovernance in government- third sector collaboration in Kano State, Nigeria
由: Ali, Abubakar, et al.
出版: (2020)

An evaluation of the factors that influence the customer satisfaction in low cost airline service
由: Mohd Yussof, Siti Najwa, et al.
出版: (2019)

A study to ascertain customers' satisfaction on building performance and facilities provided in Polytechnic Kulim
由: Abdul Wahab, Maszuwita
出版: (2005)

The customer relationship management strategies: personal needs assessment of training and customer turnover
由: Anvari, Roya, et al.
出版: (2010)

Evaluating customer satisfaction for training provider: A case study in Johor Bahru
由: A., Anizan, et al.
出版: (2012)

Customer Satisfaction and Service Quality as Determinants of Customer Loyalty in Nigerian Hospitality Industry
由: Gawuna, Muhammad Sani, et al.
出版: (2017)

Integrasi antara paradigma servqual dan model kano dalam menilai keberkesanan penyampaian perkhidmatan oraganisaso
由: Abu, Noor Hidayah, et al.
出版: (2015)

Does organizational culture moderate the relationship between ISO 9000 soft factors and organizational performance?
由: Saad, Rohaizah, et al.
出版: (2014)

Analisa jurang pelaksanaan amalan 5S: Kajian kes jabatan pentadbiran di Universiti Utara Malaysia (UUM)
由: Mohd Asaad, Mohd Norhasni, et al.
出版: (2013)

The Success Factor of Spirituality Towards Customer Satisfaction
由: Mohamad, Vidyamala, et al.
出版: (2023)

Service quality and relationship with UUM students satisfaction: a study at Pizza Hut V-mall UUM
由: Bahuridin, Syahidahtul Nadia, et al.
出版: (2019)

A study on the CRM customer benefits towards customer satisfaction
由: Mohammadhossein, Nastaran
出版: (2013)

Influence of growth need strength on the relationship between overall life satisfaction and job satisfaction for medical service quality and delivery
由: Sarkawi, Nizam, et al.
出版: (2019)

Lean management approach of Automation Department of Customer Service in UUM Library
由: Ooi, Boon Hin, et al.
出版: (2020)

Customer satisfaction: Experiences in healthcare sector
由: Ahmad, Hartini, et al.
出版: (2014)

Measuring customers satisfaction on bus transportation
由: Islam, Rabiul, et al.
出版: (2014)

Efficiency or inefficiency of customer satisfaction as one of the main antecedents of customer loyalty in tourism and hospitality industry
由: Asgarpour, Rasoul, et al.
出版: (2015)

Service quality of social insurance industry and customer satisfaction from Malaysian perspective: customer knowledge as a moderator
由: Rajan, Dinesh Kumar Saundra, et al.
出版: (2018)

Mediating effects of customer satisfaction and customer delight on perceived value and customer loyality in Iran's hotel industry
由: Asgarpour, Rasoul
出版: (2016)

The Impact of Consumer Empowerment on Customer Satisfaction in Banking
由: Abubakar Ally, Ahmed Baalwy
出版: (2014)

The Influence of Self-Service Experiences on Customer Satisfaction
由: Norashikin, Jalani, et al.
出版: (2023)

Knowledge management in evaluating technology: Study on how firm select their technology needs
由: Mohd Nawi, Mohd Nasrun, et al.
出版: (2006)

Implementation 5S concept to improve performance in service quality
由: Mohd Asaad, Mohd Norhasni, et al.
出版: (2015)

Jangka masa pelaksanaan pembuatan lean mempengaruhi prestasi organisasi: analisis syarikat pembuatan di Malaysia menggunakan model rasch (Time frame of lean manufacturing implementation affects organisational performance: an analysis on manufacturing companies in Malaysia using rasch model)
由: Mohd Asaad, Mohd Norhasni, et al.
出版: (2019)