Customer satisfaction: Experiences in healthcare sector
This book is written to guide readers on every aspect of customer satisfaction based on a contextualised approach and to assist in improving the service quality.It is intended as a reference in measuring customer satisfaction in a more holistic way, not only in healthcare sector but also in banking,...
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| Main Authors: | , |
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| Format: | Book |
| Published: |
UUM Press
2014
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/12229/ http://uumpress.com.my/ |
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