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Design failure mode effect analysis and customer approach matrix: a case study in an automotive company

The most recent increase of product failure in the automotive industry has encouraged companies to implement quality tools such as design failure mode effect analysis (DFMEA) and customer approach matrix (CAM) to prevent the defects from occurring, and being transferred to customers. The aim of DFME...

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Main Authors: Ahmad, Mohd Akhir, Mohd Nawi, Mohd Nasrun, Taib, Che Azlan, Mat Nor, Alias
Format: Article
Language:English
Published: JARDCS 2019
Subjects:
T Technology (General)
Online Access:http://repo.uum.edu.my/26560/1/JARDCS%2011%205%202019%20964%20968.pdf
http://repo.uum.edu.my/26560/
http://www.jardcs.org/abstract.php?id=1225
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spelling my.uum.repo.265602019-11-05T04:16:30Z http://repo.uum.edu.my/26560/ Design failure mode effect analysis and customer approach matrix: a case study in an automotive company Ahmad, Mohd Akhir Mohd Nawi, Mohd Nasrun Taib, Che Azlan Mat Nor, Alias T Technology (General) The most recent increase of product failure in the automotive industry has encouraged companies to implement quality tools such as design failure mode effect analysis (DFMEA) and customer approach matrix (CAM) to prevent the defects from occurring, and being transferred to customers. The aim of DFMEA and CAM is to satisfy customers and stakeholders. Nevertheless, quality tools such as DFMEA on new product development and customer approach matrix (CAM) have rarely been manipulated. Consequently, a case study on DFMEA and CAM in new product development of automotive company in Malaysia is presented. This case study contributes to the enhancement of quality tools such as DFMEA and CAM in the automotive sector. The study was limited to a single case study of automotive company. Several child parts of new model were chosen which considered to be new product development of vehicles. The study revealed that using DFMEA and CAM as a quality tools have significant impacts on the organizational performance in the Malaysian automotive industry. JARDCS 2019 Article PeerReviewed application/pdf en http://repo.uum.edu.my/26560/1/JARDCS%2011%205%202019%20964%20968.pdf Ahmad, Mohd Akhir and Mohd Nawi, Mohd Nasrun and Taib, Che Azlan and Mat Nor, Alias (2019) Design failure mode effect analysis and customer approach matrix: a case study in an automotive company. Jour of Adv Research in Dynamical & Control Systems, 11 (05). pp. 964-968. ISSN 1943-023X http://www.jardcs.org/abstract.php?id=1225
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Ahmad, Mohd Akhir
Mohd Nawi, Mohd Nasrun
Taib, Che Azlan
Mat Nor, Alias
Design failure mode effect analysis and customer approach matrix: a case study in an automotive company
description The most recent increase of product failure in the automotive industry has encouraged companies to implement quality tools such as design failure mode effect analysis (DFMEA) and customer approach matrix (CAM) to prevent the defects from occurring, and being transferred to customers. The aim of DFMEA and CAM is to satisfy customers and stakeholders. Nevertheless, quality tools such as DFMEA on new product development and customer approach matrix (CAM) have rarely been manipulated. Consequently, a case study on DFMEA and CAM in new product development of automotive company in Malaysia is presented. This case study contributes to the enhancement of quality tools such as DFMEA and CAM in the automotive sector. The study was limited to a single case study of automotive company. Several child parts of new model were chosen which considered to be new product development of vehicles. The study revealed that using DFMEA and CAM as a quality tools have significant impacts on the organizational performance in the Malaysian automotive industry.
format Article
author Ahmad, Mohd Akhir
Mohd Nawi, Mohd Nasrun
Taib, Che Azlan
Mat Nor, Alias
author_facet Ahmad, Mohd Akhir
Mohd Nawi, Mohd Nasrun
Taib, Che Azlan
Mat Nor, Alias
author_sort Ahmad, Mohd Akhir
title Design failure mode effect analysis and customer approach matrix: a case study in an automotive company
title_short Design failure mode effect analysis and customer approach matrix: a case study in an automotive company
title_full Design failure mode effect analysis and customer approach matrix: a case study in an automotive company
title_fullStr Design failure mode effect analysis and customer approach matrix: a case study in an automotive company
title_full_unstemmed Design failure mode effect analysis and customer approach matrix: a case study in an automotive company
title_sort design failure mode effect analysis and customer approach matrix: a case study in an automotive company
publisher JARDCS
publishDate 2019
url http://repo.uum.edu.my/26560/1/JARDCS%2011%205%202019%20964%20968.pdf
http://repo.uum.edu.my/26560/
http://www.jardcs.org/abstract.php?id=1225
_version_ 1651870660853497856
score 13.211869

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