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The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria

The objective of this paper is to determine the impact of electricity service quality on the performance of manufacturing SMEs in Nigeria. Survey questionnaire was used to collect data from 201 Managers, Chief executive officers and owner managers of SMEs that are members of Manufacturers Associat...

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Main Authors: Muhammed, Abdulrahman, Abdulraheem, Issa, Yusuf, Ismaila
Format: Conference or Workshop Item
Language:English
Published: 2017
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/24803/1/2nd%20IRC%202017%2039.pdf
http://repo.uum.edu.my/24803/
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spelling my.uum.repo.248032018-09-26T02:01:36Z http://repo.uum.edu.my/24803/ The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria Muhammed, Abdulrahman Abdulraheem, Issa Yusuf, Ismaila HD28 Management. Industrial Management The objective of this paper is to determine the impact of electricity service quality on the performance of manufacturing SMEs in Nigeria. Survey questionnaire was used to collect data from 201 Managers, Chief executive officers and owner managers of SMEs that are members of Manufacturers Association of Nigeria MAN. Simple regression analysis was done with the use of SPSS version 22.0.The results indicate that quality of electricity tends to account for more than 50% of the variances in the financial and non-financial performance of manufacturing SMEs in Nigeria. This paper contributes to the existing literature on the empirical investigation into the use of service quality as a measure of electricity service and also emphasizes the importance of electricity to the performance of manufacturing SMEs in the developing countries.It recommends that future research may consider collecting longitudinal data to eliminate bias related to time. 2017-07-11 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/24803/1/2nd%20IRC%202017%2039.pdf Muhammed, Abdulrahman and Abdulraheem, Issa and Yusuf, Ismaila (2017) The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria. In: 2nd International Research Conference on Economics Business and Social Sciences, 11-12 July 2017, Park Royal Hotel Penang Malaysia..
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Muhammed, Abdulrahman
Abdulraheem, Issa
Yusuf, Ismaila
The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria
description The objective of this paper is to determine the impact of electricity service quality on the performance of manufacturing SMEs in Nigeria. Survey questionnaire was used to collect data from 201 Managers, Chief executive officers and owner managers of SMEs that are members of Manufacturers Association of Nigeria MAN. Simple regression analysis was done with the use of SPSS version 22.0.The results indicate that quality of electricity tends to account for more than 50% of the variances in the financial and non-financial performance of manufacturing SMEs in Nigeria. This paper contributes to the existing literature on the empirical investigation into the use of service quality as a measure of electricity service and also emphasizes the importance of electricity to the performance of manufacturing SMEs in the developing countries.It recommends that future research may consider collecting longitudinal data to eliminate bias related to time.
format Conference or Workshop Item
author Muhammed, Abdulrahman
Abdulraheem, Issa
Yusuf, Ismaila
author_facet Muhammed, Abdulrahman
Abdulraheem, Issa
Yusuf, Ismaila
author_sort Muhammed, Abdulrahman
title The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria
title_short The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria
title_full The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria
title_fullStr The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria
title_full_unstemmed The impact of electricity service quality on the performance of manufacturing SMEs in Nigeria
title_sort impact of electricity service quality on the performance of manufacturing smes in nigeria
publishDate 2017
url http://repo.uum.edu.my/24803/1/2nd%20IRC%202017%2039.pdf
http://repo.uum.edu.my/24803/
_version_ 1644284144898801664
score 13.211869

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