Cover Image

Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs

The purpose of this study is to examine the impact of leaders’ emotional labor strategies on leaders’ emotional exhaustion by considering the moderating role of emotional intelligence.Study is longitudinal, descriptive and quantitative in nature.By following emotional labor theory, theoretical frame...

Full description

Saved in:
Bibliographic Details
Main Authors: Nisar, Qasim Ali, Imran, Asma, Othman, Noraini, Mustafa Kamil, Bidayatul Akmal, Marchalina, Leonis
Format: Article
Published: American Scientific Publishers 2017
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/23599/
http://doi.org/10.1166/asl.2017.9848
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uum.repo.23599
record_format eprints
spelling my.uum.repo.235992018-03-15T01:31:33Z http://repo.uum.edu.my/23599/ Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs Nisar, Qasim Ali Imran, Asma Othman, Noraini Mustafa Kamil, Bidayatul Akmal Marchalina, Leonis HD28 Management. Industrial Management The purpose of this study is to examine the impact of leaders’ emotional labor strategies on leaders’ emotional exhaustion by considering the moderating role of emotional intelligence.Study is longitudinal, descriptive and quantitative in nature.By following emotional labor theory, theoretical framework has been testified by obtaining data from 400 leaders of 250 selected non-government organizations from all over the country.As study is longitudinal in nature therefore, data have been collected two times from same respondents by applying simple random sampling technique.By using the structural equation modeling technique, results divulged that leaders’ emotional labor strategies significantly associated with their emotional exhaustion. Specifically surface acting positively related to leaders’ emotional exhaustion while deep acting and display of genuine emotions negatively and significantly associated with leaders’ emotional exhaustion.Moderated hierarchical regression analysis proved that emotional intelligence significantly moderate the relationship between emotional labor strategies (surface acting, deep acting, display of genuine emotions) and leaders’ emotional exhaustion.Therefore leaders with high level of emotional intelligence can moderate their level of emotional exhaustion while performing emotional labor strategies.This study provides insight understanding and guidelines that how leaders can adopt different emotional labor strategies to tackle their emotional exhaustion level and to play their role in effective manners in non-government organizations. American Scientific Publishers 2017 Article PeerReviewed Nisar, Qasim Ali and Imran, Asma and Othman, Noraini and Mustafa Kamil, Bidayatul Akmal and Marchalina, Leonis (2017) Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs. Advanced Science Letters, 23 (9). pp. 8131-8137. ISSN 1936-6612 http://doi.org/10.1166/asl.2017.9848 doi:10.1166/asl.2017.9848
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Nisar, Qasim Ali
Imran, Asma
Othman, Noraini
Mustafa Kamil, Bidayatul Akmal
Marchalina, Leonis
Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs
description The purpose of this study is to examine the impact of leaders’ emotional labor strategies on leaders’ emotional exhaustion by considering the moderating role of emotional intelligence.Study is longitudinal, descriptive and quantitative in nature.By following emotional labor theory, theoretical framework has been testified by obtaining data from 400 leaders of 250 selected non-government organizations from all over the country.As study is longitudinal in nature therefore, data have been collected two times from same respondents by applying simple random sampling technique.By using the structural equation modeling technique, results divulged that leaders’ emotional labor strategies significantly associated with their emotional exhaustion. Specifically surface acting positively related to leaders’ emotional exhaustion while deep acting and display of genuine emotions negatively and significantly associated with leaders’ emotional exhaustion.Moderated hierarchical regression analysis proved that emotional intelligence significantly moderate the relationship between emotional labor strategies (surface acting, deep acting, display of genuine emotions) and leaders’ emotional exhaustion.Therefore leaders with high level of emotional intelligence can moderate their level of emotional exhaustion while performing emotional labor strategies.This study provides insight understanding and guidelines that how leaders can adopt different emotional labor strategies to tackle their emotional exhaustion level and to play their role in effective manners in non-government organizations.
format Article
author Nisar, Qasim Ali
Imran, Asma
Othman, Noraini
Mustafa Kamil, Bidayatul Akmal
Marchalina, Leonis
author_facet Nisar, Qasim Ali
Imran, Asma
Othman, Noraini
Mustafa Kamil, Bidayatul Akmal
Marchalina, Leonis
author_sort Nisar, Qasim Ali
title Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs
title_short Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs
title_full Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs
title_fullStr Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs
title_full_unstemmed Do Leaders’ Emotional Labor Strategies Influence the Leaders’ Emotional Exhaustion? Moderating Role of Emotional Intelligence: Longitudinal Study on NGOs
title_sort do leaders’ emotional labor strategies influence the leaders’ emotional exhaustion? moderating role of emotional intelligence: longitudinal study on ngos
publisher American Scientific Publishers
publishDate 2017
url http://repo.uum.edu.my/23599/
http://doi.org/10.1166/asl.2017.9848
_version_ 1644283824938418176
score 13.211869

Similar Items