Cover Image

Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh

In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners. Thus, this study embarks on to compare the practices of service innovation management between Malaysia and...

Full description

Saved in:
Bibliographic Details
Main Authors: Taghizadeh, S.K., Rahman, S.A., Halim, H.A., Ahmad, N.H.
Format: Article
Published: Sage Publications India Pvt. Ltd 2017
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032078779&doi=10.1177%2f0972150916666880&partnerID=40&md5=e29aa6f51788f93ded43b0176a264c41
http://eprints.utp.edu.my/19635/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utp.eprints.19635
record_format eprints
spelling my.utp.eprints.196352018-04-20T07:19:58Z Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh Taghizadeh, S.K. Rahman, S.A. Halim, H.A. Ahmad, N.H. In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners. Thus, this study embarks on to compare the practices of service innovation management between Malaysia and Bangladesh telecommunications industry. The strategy, process, organization, tool/technology and system (SPOTS) model with 26 indicators was employed to compare the management practices among these two countries. A total of 176 managers (98 from Malaysia and 78 from Bangladesh) participated in this research through survey questionnaires. An independent-samples t-test was conducted to compare the 26 indictors on management practices for Malaysian and Bangladesh telecommunications industry. The findings indicated that the management practices were operationalized differently in these two countries. Bangladesh put more emphasis on each of the innovation management practices when compared to Malaysia. It indicates that innovation management is practiced more in the country where the market is in the process of development. The results enable the firms to better compete in an environment which requires innovative changes and global discipline. In fact, the findings provide guidelines for the service sectors in both countries in terms of implementation of innovative enterprises, especially in Bangladesh where innovation is the basis for survival. © 2017, © 2017 International Management Institute, New Delhi. Sage Publications India Pvt. Ltd 2017 Article PeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032078779&doi=10.1177%2f0972150916666880&partnerID=40&md5=e29aa6f51788f93ded43b0176a264c41 Taghizadeh, S.K. and Rahman, S.A. and Halim, H.A. and Ahmad, N.H. (2017) Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh. Global Business Review, 18 (1). pp. 87-98. http://eprints.utp.edu.my/19635/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners. Thus, this study embarks on to compare the practices of service innovation management between Malaysia and Bangladesh telecommunications industry. The strategy, process, organization, tool/technology and system (SPOTS) model with 26 indicators was employed to compare the management practices among these two countries. A total of 176 managers (98 from Malaysia and 78 from Bangladesh) participated in this research through survey questionnaires. An independent-samples t-test was conducted to compare the 26 indictors on management practices for Malaysian and Bangladesh telecommunications industry. The findings indicated that the management practices were operationalized differently in these two countries. Bangladesh put more emphasis on each of the innovation management practices when compared to Malaysia. It indicates that innovation management is practiced more in the country where the market is in the process of development. The results enable the firms to better compete in an environment which requires innovative changes and global discipline. In fact, the findings provide guidelines for the service sectors in both countries in terms of implementation of innovative enterprises, especially in Bangladesh where innovation is the basis for survival. © 2017, © 2017 International Management Institute, New Delhi.
format Article
author Taghizadeh, S.K.
Rahman, S.A.
Halim, H.A.
Ahmad, N.H.
spellingShingle Taghizadeh, S.K.
Rahman, S.A.
Halim, H.A.
Ahmad, N.H.
Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh
author_facet Taghizadeh, S.K.
Rahman, S.A.
Halim, H.A.
Ahmad, N.H.
author_sort Taghizadeh, S.K.
title Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh
title_short Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh
title_full Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh
title_fullStr Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh
title_full_unstemmed Dwelling into Service Innovation Management Practices: A Comparison Between Telecommunication Industry in Malaysia and Bangladesh
title_sort dwelling into service innovation management practices: a comparison between telecommunication industry in malaysia and bangladesh
publisher Sage Publications India Pvt. Ltd
publishDate 2017
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85032078779&doi=10.1177%2f0972150916666880&partnerID=40&md5=e29aa6f51788f93ded43b0176a264c41
http://eprints.utp.edu.my/19635/
_version_ 1738656098100969472
score 13.211869

Similar Items