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A transactional model for online healthcare organization: using actor network theory

Recently in switching the information between patients, staffs and hospitals, the Healthcare Web Portals (HWP) play a crucial role as a media tool to attain the challenging objectives of the quality of patient care and controlling operating costs. Looking wisely at literature shows that most prior...

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Main Authors: Foroutani, Saman, A. Iahad, Noorminshah, Abdul Rahman, Azizah
Format: Article
Published: IJARCCE 2012
Subjects:
QA75 Electronic computers. Computer science
Online Access:http://eprints.utm.my/id/eprint/30614/
https://ijarcce.com/july-2012/#
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spelling my.utm.306142019-09-29T08:12:57Z http://eprints.utm.my/id/eprint/30614/ A transactional model for online healthcare organization: using actor network theory Foroutani, Saman A. Iahad, Noorminshah Abdul Rahman, Azizah QA75 Electronic computers. Computer science Recently in switching the information between patients, staffs and hospitals, the Healthcare Web Portals (HWP) play a crucial role as a media tool to attain the challenging objectives of the quality of patient care and controlling operating costs. Looking wisely at literature shows that most prior researches have only focused on dimensions of e-service quality as the non-human actors. However, due to socio-political reasons, online HOs are positioned in a heterogeneous network, the social and technical or in other words human and nonhuman actors are equally important in the network. The main objective of this research is to propose a model for the online Healthcare Organizations (HO) with the view to make patients more attractive, trust and loyal to the online HO. Therefore, based on the extend review of literature, the initial research model adapted from the online shopping context and will extend to the online HO context. The initial research model is divided into three transaction stages such as pre-HO transaction, HO transaction and post-HO transaction stage. In addition, at each transaction stage human and non-human actors may influence patients’ satisfaction and as a result, make patients more attractive, trust and loyal to the online HO. In terms of human actors, at each transaction stage, friends and family members impact on patients’ satisfaction. In terms of non-human actors, dimensions of e-service quality influence patients’ satisfaction. For example, at pre-HO transaction stage (1) information, (2) usability and (3) efficiency, at HO transaction stage (1) security, (2) system availability, (3) fulfilment, (4) privacy and (5) reliability and at post-HO transaction stage (1) responsiveness, (2) empathy, (3) compensation and (4) contact impact on patients satisfaction and make patients more attract, trust and loyal to the online HO accordingly. IJARCCE 2012-07 Article PeerReviewed Foroutani, Saman and A. Iahad, Noorminshah and Abdul Rahman, Azizah (2012) A transactional model for online healthcare organization: using actor network theory. International Journal of Advanced Research in Computer and Communication Engineering, 1 (5). pp. 313-318. ISSN 2278-1021 https://ijarcce.com/july-2012/#
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic QA75 Electronic computers. Computer science
spellingShingle QA75 Electronic computers. Computer science
Foroutani, Saman
A. Iahad, Noorminshah
Abdul Rahman, Azizah
A transactional model for online healthcare organization: using actor network theory
description Recently in switching the information between patients, staffs and hospitals, the Healthcare Web Portals (HWP) play a crucial role as a media tool to attain the challenging objectives of the quality of patient care and controlling operating costs. Looking wisely at literature shows that most prior researches have only focused on dimensions of e-service quality as the non-human actors. However, due to socio-political reasons, online HOs are positioned in a heterogeneous network, the social and technical or in other words human and nonhuman actors are equally important in the network. The main objective of this research is to propose a model for the online Healthcare Organizations (HO) with the view to make patients more attractive, trust and loyal to the online HO. Therefore, based on the extend review of literature, the initial research model adapted from the online shopping context and will extend to the online HO context. The initial research model is divided into three transaction stages such as pre-HO transaction, HO transaction and post-HO transaction stage. In addition, at each transaction stage human and non-human actors may influence patients’ satisfaction and as a result, make patients more attractive, trust and loyal to the online HO. In terms of human actors, at each transaction stage, friends and family members impact on patients’ satisfaction. In terms of non-human actors, dimensions of e-service quality influence patients’ satisfaction. For example, at pre-HO transaction stage (1) information, (2) usability and (3) efficiency, at HO transaction stage (1) security, (2) system availability, (3) fulfilment, (4) privacy and (5) reliability and at post-HO transaction stage (1) responsiveness, (2) empathy, (3) compensation and (4) contact impact on patients satisfaction and make patients more attract, trust and loyal to the online HO accordingly.
format Article
author Foroutani, Saman
A. Iahad, Noorminshah
Abdul Rahman, Azizah
author_facet Foroutani, Saman
A. Iahad, Noorminshah
Abdul Rahman, Azizah
author_sort Foroutani, Saman
title A transactional model for online healthcare organization: using actor network theory
title_short A transactional model for online healthcare organization: using actor network theory
title_full A transactional model for online healthcare organization: using actor network theory
title_fullStr A transactional model for online healthcare organization: using actor network theory
title_full_unstemmed A transactional model for online healthcare organization: using actor network theory
title_sort transactional model for online healthcare organization: using actor network theory
publisher IJARCCE
publishDate 2012
url http://eprints.utm.my/id/eprint/30614/
https://ijarcce.com/july-2012/#
_version_ 1651866357317238784
score 13.211869

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