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Modelling warranty extensions: a case study in the automotive industry

Warranty extensions are considered for automotive vehicles. In particular, the expected cost to a manufacturer of an extension to a base warranty is determined, while taking account of the effect of services during the warranty period. To model the effect of services, an inspection maintenance model...

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主要な著者: Scarf, P. A., Abdul Majid, Hairudin
フォーマット: 論文
出版事項: SAGE Publications Ltd. 2011
主題:
HD28 Management. Industrial Management
QA75 Electronic computers. Computer science
オンライン･アクセス:http://eprints.utm.my/id/eprint/29441/
http://dx.doi.org/10.1177/1748006X11401801
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spelling my.utm.294412019-04-25T01:14:50Z http://eprints.utm.my/id/eprint/29441/ Modelling warranty extensions: a case study in the automotive industry Scarf, P. A. Abdul Majid, Hairudin HD28 Management. Industrial Management QA75 Electronic computers. Computer science Warranty extensions are considered for automotive vehicles. In particular, the expected cost to a manufacturer of an extension to a base warranty is determined, while taking account of the effect of services during the warranty period. To model the effect of services, an inspection maintenance model is used that is based on the delay time concept. Therein, failures are preceded by defects, and the inspection of a vehicle while in the defective state facilitates the correction of such defects. Thus the typical circumstances in which a warranty places certain requirements on the customer to carry out a standard level of servicing is modelled. A vehicle is regarded as a complex system, with defects arising according to a counting process. Other defects that are present are allowed to be corrected when a vehicle fails. A case study carried out for Malaysian Truck Berhad is used to illustrate these concepts. SAGE Publications Ltd. 2011-06 Article PeerReviewed Scarf, P. A. and Abdul Majid, Hairudin (2011) Modelling warranty extensions: a case study in the automotive industry. Proceedings of the Institution of Mechanical Engineers, Part O: Journal of Risk and Reliability, 225 (2). pp. 251-265. ISSN 1748-006X http://dx.doi.org/10.1177/1748006X11401801 DOI:10.1177/1748006X11401801
institution Universiti Teknologi Malaysia
building UTM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Malaysia
content_source UTM Institutional Repository
url_provider http://eprints.utm.my/
topic HD28 Management. Industrial Management
QA75 Electronic computers. Computer science
spellingShingle HD28 Management. Industrial Management
QA75 Electronic computers. Computer science
Scarf, P. A.
Abdul Majid, Hairudin
Modelling warranty extensions: a case study in the automotive industry
description Warranty extensions are considered for automotive vehicles. In particular, the expected cost to a manufacturer of an extension to a base warranty is determined, while taking account of the effect of services during the warranty period. To model the effect of services, an inspection maintenance model is used that is based on the delay time concept. Therein, failures are preceded by defects, and the inspection of a vehicle while in the defective state facilitates the correction of such defects. Thus the typical circumstances in which a warranty places certain requirements on the customer to carry out a standard level of servicing is modelled. A vehicle is regarded as a complex system, with defects arising according to a counting process. Other defects that are present are allowed to be corrected when a vehicle fails. A case study carried out for Malaysian Truck Berhad is used to illustrate these concepts.
format Article
author Scarf, P. A.
Abdul Majid, Hairudin
author_facet Scarf, P. A.
Abdul Majid, Hairudin
author_sort Scarf, P. A.
title Modelling warranty extensions: a case study in the automotive industry
title_short Modelling warranty extensions: a case study in the automotive industry
title_full Modelling warranty extensions: a case study in the automotive industry
title_fullStr Modelling warranty extensions: a case study in the automotive industry
title_full_unstemmed Modelling warranty extensions: a case study in the automotive industry
title_sort modelling warranty extensions: a case study in the automotive industry
publisher SAGE Publications Ltd.
publishDate 2011
url http://eprints.utm.my/id/eprint/29441/
http://dx.doi.org/10.1177/1748006X11401801
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score 13.251813

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