Modelling warranty extensions: a case study in the automotive industry

Warranty extensions are considered for automotive vehicles. In particular, the expected cost to a manufacturer of an extension to a base warranty is determined, while taking account of the effect of services during the warranty period. To model the effect of services, an inspection maintenance model...

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Bibliographic Details
Main Authors: Scarf, P. A., Abdul Majid, Hairudin
Format: Article
Published: SAGE Publications Ltd. 2011
Subjects:
Online Access:http://eprints.utm.my/id/eprint/29441/
http://dx.doi.org/10.1177/1748006X11401801
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