Implementing ITIL-based CMDB in the organizations to minimize or remove service quality gaps
"Gap" is a fundamental problem in every organization and there are some models and methods to "identify" and remove or minimize those gaps in the organizations. This paper tries to use an ITIL based solution to remove or abate those "key discrepancies" in the organizati...
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| Main Authors: | , , |
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| Format: | Book Section |
| Published: |
Institute of Electrical and Electronics Engineers
2008
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/12585/ http://dx.doi.org/10.1109/AMS.2008.144 |
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