The drivers of ITIL adoption in UNITEN
In driving consistency, efficiency and excellence in managing IT services, Information Technology Infrastructure Library (ITIL) is identified to be the best mechanism. ITIL was introduced more than 20 years ago and since then the usage of ITIL in UK has extended into the private sectors, which inclu...
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| Main Authors: | , |
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| Format: | Conference paper |
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IEEE Computer Society
2023
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