Lessons learned in ITIL implementation failure
ITIL is the most widely used IT framework in majority of organizations in the world now. However, implementing such best practice experiences in an organization comes with some implementation challenges such as staff resistance, task conflicts and ambiguous orders. It means that implementing such fr...
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| Main Authors: | , , , |
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| Format: | Book Section |
| Published: |
Institute of Electrical and Electronics Engineers
2008
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| Subjects: | |
| Online Access: | http://eprints.utm.my/id/eprint/12613/ http://dx.doi.org/10.1109/ITSIM.2008.4631627 |
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