Staff View: IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA

IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA

This exploratory study aims to identify the need of generic skills in the tourism industry of Melaka. The subjects consists of 70 front liners, male (N=29) and female (N= 41) who work at recreational and hotel sectors in Melaka. Subjects responded to the Social Inventory for Melaka Tourism Sector (I...

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Main Authors:	Syed Najmuddin , Syed Hassan, Mohd Fauzi, Kamarudin, Muhd Akmal Noor, Rajikon, Rosli, Saadan, Ahmad Rozelan, Yunus, Ramlee, Mustapha, Mustafa, Omar
Format:	Conference or Workshop Item
Language:	English
Published:	2009
Subjects:	H Social Sciences (General)
Online Access:	http://eprints.utem.edu.my/id/eprint/4921/1/ICERI2009_Important_of_Soft_Skills.pdf http://eprints.utem.edu.my/id/eprint/4921/
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spelling	my.utem.eprints.49212015-05-28T03:29:31Z http://eprints.utem.edu.my/id/eprint/4921/ IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA Syed Najmuddin , Syed Hassan Mohd Fauzi, Kamarudin Muhd Akmal Noor, Rajikon Rosli, Saadan Ahmad Rozelan, Yunus Ramlee, Mustapha Mustafa, Omar H Social Sciences (General) This exploratory study aims to identify the need of generic skills in the tourism industry of Melaka. The subjects consists of 70 front liners, male (N=29) and female (N= 41) who work at recreational and hotel sectors in Melaka. Subjects responded to the Social Inventory for Melaka Tourism Sector (Inventori Kemahiran Sosial Pekerja Pelancongan Melaka). The inventory has a fairly high reliability of 0.85 – 0.88, hence suggesting its pragmatic utility. Findings of the study shows that Melaka tourism front liners views the importance of generic skills as follows; ethiques and knowledge (Min= 4.3, SD: .70), personality (Min= 3.9, SD: .68), attire (Min= 3.6, SD: .37) and language (Min= 3.6, SD: .49). 2009-11-16 Conference or Workshop Item PeerReviewed application/pdf en http://eprints.utem.edu.my/id/eprint/4921/1/ICERI2009_Important_of_Soft_Skills.pdf Syed Najmuddin , Syed Hassan and Mohd Fauzi, Kamarudin and Muhd Akmal Noor, Rajikon and Rosli, Saadan and Ahmad Rozelan, Yunus and Ramlee, Mustapha and Mustafa, Omar (2009) IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA. In: ICERI 2009. International Conference of Education, Research and Innovation. International Association of Technology, Education and Development (IATED), 16 -18th Novermber 2009, Madrid, Spain.
institution	Universiti Teknikal Malaysia Melaka
building	UTEM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknikal Malaysia Melaka
content_source	UTEM Institutional Repository
url_provider	http://eprints.utem.edu.my/
language	English
topic	H Social Sciences (General)
spellingShingle	H Social Sciences (General) Syed Najmuddin , Syed Hassan Mohd Fauzi, Kamarudin Muhd Akmal Noor, Rajikon Rosli, Saadan Ahmad Rozelan, Yunus Ramlee, Mustapha Mustafa, Omar IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA
description	This exploratory study aims to identify the need of generic skills in the tourism industry of Melaka. The subjects consists of 70 front liners, male (N=29) and female (N= 41) who work at recreational and hotel sectors in Melaka. Subjects responded to the Social Inventory for Melaka Tourism Sector (Inventori Kemahiran Sosial Pekerja Pelancongan Melaka). The inventory has a fairly high reliability of 0.85 – 0.88, hence suggesting its pragmatic utility. Findings of the study shows that Melaka tourism front liners views the importance of generic skills as follows; ethiques and knowledge (Min= 4.3, SD: .70), personality (Min= 3.9, SD: .68), attire (Min= 3.6, SD: .37) and language (Min= 3.6, SD: .49).
format	Conference or Workshop Item
author	Syed Najmuddin , Syed Hassan Mohd Fauzi, Kamarudin Muhd Akmal Noor, Rajikon Rosli, Saadan Ahmad Rozelan, Yunus Ramlee, Mustapha Mustafa, Omar
author_facet	Syed Najmuddin , Syed Hassan Mohd Fauzi, Kamarudin Muhd Akmal Noor, Rajikon Rosli, Saadan Ahmad Rozelan, Yunus Ramlee, Mustapha Mustafa, Omar
author_sort	Syed Najmuddin , Syed Hassan
title	IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA
title_short	IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA
title_full	IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA
title_fullStr	IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA
title_full_unstemmed	IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA
title_sort	importance of soft skills in tourism industry of malacca malaysia
publishDate	2009
url	http://eprints.utem.edu.my/id/eprint/4921/1/ICERI2009_Important_of_Soft_Skills.pdf http://eprints.utem.edu.my/id/eprint/4921/
_version_	1665905296671768576
score	13.211869

IMPORTANCE OF SOFT SKILLS IN TOURISM INDUSTRY OF MALACCA MALAYSIA

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