Cover Image

The Impact Of Customer Relationship Management (CRM) Processes Towards Business Performance

-

Saved in:

Bibliographic Details
Main Authors:	Mohamad, Siti Hajar, Othman, Norfaridatul Akmaliah, Jabar, Juhaini, Abdul Majid, Izaidin
Format:	Article
Language:	English
Published:	RSPUBLICATION 2014
Subjects:	H Social Sciences (General) HF Commerce
Online Access:	http://eprints.utem.edu.my/id/eprint/19390/2/2.3.5.pdf http://eprints.utem.edu.my/id/eprint/19390/ http://rspublication.com/ijrm/2014/sep14/2.pdf
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

The Impact Of Customer Relationship Management (CRM) Processes Towards Business Performance
by: Mohamad, Siti Hajar, et al.
Published: (2014)

Customer relationship management (CRM): The impact on SMEs performance
by: Siti Hajar, Mohamad, et al.
Published: (2013)

Customer Relationship Management Practices : The Impact On Organizational Performance In SMES Of Food Manufacturing Industry
by: Mohamad, Siti Hajar, et al.
Published: (2014)

The Impact Of Customer Relationship Management On Small And Medium Enterprises Performance
by: Mohamad, Siti Hajar, et al.
Published: (2014)

Customer Relationship Management Practices And Organizational Performance : The Mediating Role Of Market Orientation
by: Mohamad, Siti Hajar, et al.
Published: (2015)

Customer Relationship Management Practices And Organizational Performance : The Mediating Role Of Market Orientation
by: Mohamad, Siti Hajar, et al.
Published: (2015)

The impact of customer relationship management on business performance. Chapter 9
by: Siti Hajar , Mohamad, et al.
Published: (2014)

Customer relationship management practices: the impact on organizational performance in SMEs of food manufacturing industry
by: Siti Hajar, Mohamad, et al.
Published: (2014)

Customer Relationship Management Practices : The Impact On Organisational Performance In Smes Of Food Manufacturing Industry
by: Mohamad, Siti Hajar, et al.
Published: (2014)

An empirical study about the underlying it challenges in implementing mobile customer relationship management (M-CRM) in malaysian insurance companies
by: Prabagaran Baskeren,
Published: (2012)

A unified definition of CRM towards the successful adoption and implementation
by: Rababah, Khalid, et al.
Published: (2010)

CRM Impact On SMEs Performance In Malaysian Food Manufacturing Industry
by: Mohamad, Siti Hajar
Published: (2015)

Factors influencing the implementation of customer relationship management (CRM) strategy in the hotel industry: consumers’ perspective
by: MD. Ashraful Azam, khan, et al.
Published: (2014)

Social CRM framework for a telecomunication company in Malaysia
by: Abdul Rahman, Azra Ain
Published: (2014)

A CRM adoption model for Malaysian telecommunication and financial companies
by: Chavoshi, Maryam
Published: (2013)

The Significance of E-Business and Knowledge- Based Customer Relationship in the E Marketplace Environment
by: Lai, Joan P.C.
Published: (2006)

The impact of relational value towards customer brand relationship stickiness in the context of Malaysia Public higher education service
by: Hashim, Sharizal, et al.
Published: (2017)

Exploring the impact of relationship marketing upon customer satisfaction and customer loyalty in Malaysian banking industry
by: Sung, P. N., et al.
Published: (2015)

Five phases new product development process for business-to-business customers in a telecommunication service provider
by: Zainol Abidin, Hafizah
Published: (2021)

Relationship quality and customer loyalty towards private hospitals in Malaysia.
by: Chiew, Chai Hui, et al.
Published: (2011)

The role of customer relationship management on electronic and 1-10traditional customers
by: Abdul Hamid, Abu Bakar
Published: (2014)

The Influence of Customer Relationship Management and Relationship Quality on Customer Life Time Value in the Insurance Industry in Malaysia
by: Lim Kai, Hoe
Published: (2018)

The effects of customer-brand relationship investments on customer engagement
by: Zainol Zuraidah,
Published: (2014)

A Design Customer Relationship Management (CRM) at Perlis FAMA Collection Center
by: H. Muragaa, Wisam
Published: (2006)

STUDY ON RELATIONSHIP OF CUSTOMER VALUES, CUSTOMER SATISFACTION AND BRAND RELATIONSHIP QUALITY IN HIGHER LEARNING SERVICE
by: ELEEN, WONG YUE TENG
Published: (2017)

Framework for adoption of customer relationship management systems in hospital
by: Ibrahim, Huda, et al.
Published: (2012)

The relationship between customer satisfaction, brand image and customer loyalty from the perspective of proton’s customers
by: Yeoh, Hooi Chin
Published: (2010)

A conceptual study on contingent impact of external integration on innovation SME business success relationship
by: Khairuddin, Sheikh M. H. S., et al.
Published: (2019)

Tourism value chain for competitive advantage creation in Indonesia tourism
by: Rahmiati, Filda, et al.
Published: (2022)

What is customer relationship management (CRM)?
by: Leow, Paul
Published: (2010)

Customer relationship management (CRM) system
by: Chew, Zhen Yong
Published: (2014)

Assessment of factors leading to customer relationship management success in telecommunication industry
by: Arab, Farnaz,
Published: (2010)

Impact of customer perceived value and customer’s perception of public relation on customer loyalty with moderating role of brand image
by: Samar, Rahi
Published: (2016)

The influence of service marketing mix and umrah service quality on customer satisfaction and customer loyalty towards umrah travel agents in Malaysia
by: Othman, Bestoon Abdulmaged
Published: (2020)

The impact of construction supply chain on the implementation of safety management systems
by: Norfaridatul Akmaliah, Othman, et al.
Published: (2012)

The Relationship Between Customer Relationship Management (CRM) and Employee Skills to Customer Satisfaction: Case Study at Micro Finance Department, BSN
by: Mohd Nor Hazwan, Yusuf
Published: (2011)

Impact satisfaction factors of ecotourism for sustainable tourism business and management
by: Abdullah, N., et al.
Published: (2020)

Predictors and customer loyalty in the Malaysian hotels' outsourcing relationships
by: Abdul Rahman, Maria, et al.
Published: (2016)

To study the relationship between bank layout and customer satisfaction
by: Norazlina, Rusli
Published: (2013)

The mediating effect of marketing capabilities on the relationship between customer relationship management (CRM) dimensions and hotel performance
by: Mohammad, Abdul Alem Mohammad
Published: (2014)