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The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector

The significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the...

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Main Authors: Zumrah A.R., Boyle S., Fein E.C.
Format: Article
Language:English
Published: 2017
Online Access:http://ddms.usim.edu.my:80/jspui/handle/123456789/15487
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spelling my.usim-154872017-12-04T08:49:29Z The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector Zumrah A.R., Boyle S. Fein E.C. The significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the relationship among transfer of training, service quality and job satisfaction. Data for this study were collected through surveys of employees, their supervisors and their colleagues. Data were analysed using structural equation modeling. The findings reveal that transfer of training is positively and significantly associated with both service quality and job satisfaction. © 2013 John Wiley & Sons Ltd. 2017-12-04T08:49:29Z 2017-12-04T08:49:29Z 2013 Article 13603736 http://ddms.usim.edu.my:80/jspui/handle/123456789/15487 en
institution Universiti Sains Islam Malaysia
building USIM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universit Sains Islam i Malaysia
content_source USIM Institutional Repository
url_provider http://ddms.usim.edu.my/
language English
description The significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the relationship among transfer of training, service quality and job satisfaction. Data for this study were collected through surveys of employees, their supervisors and their colleagues. Data were analysed using structural equation modeling. The findings reveal that transfer of training is positively and significantly associated with both service quality and job satisfaction. © 2013 John Wiley & Sons Ltd.
format Article
author Zumrah A.R., Boyle S.
Fein E.C.
spellingShingle Zumrah A.R., Boyle S.
Fein E.C.
The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector
author_facet Zumrah A.R., Boyle S.
Fein E.C.
author_sort Zumrah A.R., Boyle S.
title The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector
title_short The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector
title_full The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector
title_fullStr The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector
title_full_unstemmed The consequences of transfer of training for service quality and job satisfaction: An empirical study in the Malaysian public sector
title_sort consequences of transfer of training for service quality and job satisfaction: an empirical study in the malaysian public sector
publishDate 2017
url http://ddms.usim.edu.my:80/jspui/handle/123456789/15487
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score 13.211869

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