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Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd

The purpose of this study is to identify and determine the principles and the steps of implementation of TQM program at Kayaba (M) Sdn. Bhd. It is also to determine and evaluate the impact of TQM practices on the performance of the company and analyze the effectiveness of empowerment given by Kay...

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Bibliographic Details
Main Author: Rajagopal, Anbalagan
Format: Project Paper Report
Language:English
English
Published: 1997
Online Access:http://psasir.upm.edu.my/id/eprint/7907/1/GSM_1997_23_A.pdf
http://psasir.upm.edu.my/id/eprint/7907/
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spelling my.upm.eprints.79072011-07-25T05:46:57Z http://psasir.upm.edu.my/id/eprint/7907/ Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd Rajagopal, Anbalagan The purpose of this study is to identify and determine the principles and the steps of implementation of TQM program at Kayaba (M) Sdn. Bhd. It is also to determine and evaluate the impact of TQM practices on the performance of the company and analyze the effectiveness of empowerment given by Kayaba (M) Sdn. Bhd. Management to their employees. The findings of the study showed that TQM program improved the overall company's performance such as improved operating procedure, better employee relations , greater customer satisfaction and improvement of the company's financial performance . The study also prove of that Kayaba (M) Sdn. Bhd. is committed to delegating empowerment to their employees to a greater extend inline with TQM concept. The findings of this study has shown that overall commitment and continuous effort in promoting TQM concept enables employee to be a leading manufacturer and supplier of shock absorber and power steering pump in Malaysia. 1997 Project Paper Report NonPeerReviewed application/pdf en http://psasir.upm.edu.my/id/eprint/7907/1/GSM_1997_23_A.pdf Rajagopal, Anbalagan (1997) Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd. [Project Paper Report] English
institution Universiti Putra Malaysia
building UPM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Putra Malaysia
content_source UPM Institutional Repository
url_provider http://psasir.upm.edu.my/
language English
English
description The purpose of this study is to identify and determine the principles and the steps of implementation of TQM program at Kayaba (M) Sdn. Bhd. It is also to determine and evaluate the impact of TQM practices on the performance of the company and analyze the effectiveness of empowerment given by Kayaba (M) Sdn. Bhd. Management to their employees. The findings of the study showed that TQM program improved the overall company's performance such as improved operating procedure, better employee relations , greater customer satisfaction and improvement of the company's financial performance . The study also prove of that Kayaba (M) Sdn. Bhd. is committed to delegating empowerment to their employees to a greater extend inline with TQM concept. The findings of this study has shown that overall commitment and continuous effort in promoting TQM concept enables employee to be a leading manufacturer and supplier of shock absorber and power steering pump in Malaysia.
format Project Paper Report
author Rajagopal, Anbalagan
spellingShingle Rajagopal, Anbalagan
Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
author_facet Rajagopal, Anbalagan
author_sort Rajagopal, Anbalagan
title Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
title_short Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
title_full Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
title_fullStr Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
title_full_unstemmed Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
title_sort implementation of tqm and the impact on performance of an organization a case study at kayaba (m) sdn bhd
publishDate 1997
url http://psasir.upm.edu.my/id/eprint/7907/1/GSM_1997_23_A.pdf
http://psasir.upm.edu.my/id/eprint/7907/
_version_ 1643823861706260480
score 13.211869

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