Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
The purpose of this study is to identify and determine the principles and the steps of implementation of TQM program at Kayaba (M) Sdn. Bhd. It is also to determine and evaluate the impact of TQM practices on the performance of the company and analyze the effectiveness of empowerment given by Kay...
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| Main Author: | |
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| Format: | Project Paper Report |
| Language: | English English |
| Published: |
1997
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| Online Access: | http://psasir.upm.edu.my/id/eprint/7907/1/GSM_1997_23_A.pdf http://psasir.upm.edu.my/id/eprint/7907/ |
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| Summary: | The purpose of this study is to identify and determine the principles and the steps of
implementation of TQM program at Kayaba (M) Sdn. Bhd. It is also to determine and
evaluate the impact of TQM practices on the performance of the company and analyze
the effectiveness of empowerment given by Kayaba (M) Sdn. Bhd. Management to
their employees. The findings of the study showed that TQM program improved the
overall company's performance such as improved operating procedure, better
employee relations , greater customer satisfaction and improvement of the company's
financial performance . The study also prove of that Kayaba (M) Sdn. Bhd. is
committed to delegating empowerment to their employees to a greater extend inline
with TQM concept. The findings of this study has shown that overall commitment and
continuous effort in promoting TQM concept enables employee to be a leading
manufacturer and supplier of shock absorber and power steering pump in Malaysia. |
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