Implementation of TQM and the Impact on Performance of an Organization a Case Study at Kayaba (M) Sdn Bhd
The purpose of this study is to identify and determine the principles and the steps of implementation of TQM program at Kayaba (M) Sdn. Bhd. It is also to determine and evaluate the impact of TQM practices on the performance of the company and analyze the effectiveness of empowerment given by Kay...
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| Main Author: | |
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| Format: | Project Paper Report |
| Language: | English English |
| Published: |
1997
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| Online Access: | http://psasir.upm.edu.my/id/eprint/7907/1/GSM_1997_23_A.pdf http://psasir.upm.edu.my/id/eprint/7907/ |
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