THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA
Urbanisation have given significant impact on escalating the traffic volume as the tremendous traffic congestion daily, especially during peak hours in weekdays. The objective of this paper is to assesses the impact of on-time performance towards quality of urban bus services in Malaysia. Therefore,...
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2024
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my.uniten.dspace-346282024-10-14T11:21:14Z THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA Abu Bakar M.F. Norhisham S. Saad N.M. Katman H.Y. Ibrahim M.R. Yukawa S. Masjuki S.A. Abu Bakar N.I. 58294061800 54581400300 56104855700 55812804800 57872447200 57221600592 57205237952 58293672200 carbon footprint green energy on-time performance quality of service (QOS) sustainable urban bus services Urbanisation have given significant impact on escalating the traffic volume as the tremendous traffic congestion daily, especially during peak hours in weekdays. The objective of this paper is to assesses the impact of on-time performance towards quality of urban bus services in Malaysia. Therefore, this study was conducted at 11 state capitals in Peninsular Malaysia. The main local bus terminals had been designated in this study. The Transit Capacity and Quality of Service Manual (TCQSM, 2013) was chosen as the guideline used in this study. The results showed that Johor Bahru recorded a total 648 departure daily which considered the highest departure. There were 4 state capitals that recorded more than 80% of overall on-time departure for each route, such as Kuala Terengganu (94.39%), Shah Alam (82.45%,), Ipoh (80.74%) and Kangar (80.06%). The overall quality of services for on-time performance in state capitals of Peninsular Malaysia was classified as QOS D. Based on the study results, several rectifications on bus services in state capitals of Peninsular Malaysia is highly required. � 2023 by MIP. Final 2024-10-14T03:21:14Z 2024-10-14T03:21:14Z 2023 Article 10.21837/PM.V21I25.1250 2-s2.0-85160569759 https://www.scopus.com/inward/record.uri?eid=2-s2.0-85160569759&doi=10.21837%2fPM.V21I25.1250&partnerID=40&md5=a88b93f06c5fc730e7f6340adbdcb1f6 https://irepository.uniten.edu.my/handle/123456789/34628 21 1 459 469 All Open Access Hybrid Gold Open Access Malaysian Institute Of Planners Scopus |
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carbon footprint green energy on-time performance quality of service (QOS) sustainable urban bus services |
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carbon footprint green energy on-time performance quality of service (QOS) sustainable urban bus services Abu Bakar M.F. Norhisham S. Saad N.M. Katman H.Y. Ibrahim M.R. Yukawa S. Masjuki S.A. Abu Bakar N.I. THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA |
| description |
Urbanisation have given significant impact on escalating the traffic volume as the tremendous traffic congestion daily, especially during peak hours in weekdays. The objective of this paper is to assesses the impact of on-time performance towards quality of urban bus services in Malaysia. Therefore, this study was conducted at 11 state capitals in Peninsular Malaysia. The main local bus terminals had been designated in this study. The Transit Capacity and Quality of Service Manual (TCQSM, 2013) was chosen as the guideline used in this study. The results showed that Johor Bahru recorded a total 648 departure daily which considered the highest departure. There were 4 state capitals that recorded more than 80% of overall on-time departure for each route, such as Kuala Terengganu (94.39%), Shah Alam (82.45%,), Ipoh (80.74%) and Kangar (80.06%). The overall quality of services for on-time performance in state capitals of Peninsular Malaysia was classified as QOS D. Based on the study results, several rectifications on bus services in state capitals of Peninsular Malaysia is highly required. � 2023 by MIP. |
| author2 |
58294061800 |
| author_facet |
58294061800 Abu Bakar M.F. Norhisham S. Saad N.M. Katman H.Y. Ibrahim M.R. Yukawa S. Masjuki S.A. Abu Bakar N.I. |
| format |
Article |
| author |
Abu Bakar M.F. Norhisham S. Saad N.M. Katman H.Y. Ibrahim M.R. Yukawa S. Masjuki S.A. Abu Bakar N.I. |
| author_sort |
Abu Bakar M.F. |
| title |
THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA |
| title_short |
THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA |
| title_full |
THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA |
| title_fullStr |
THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA |
| title_full_unstemmed |
THE IMPACT OF ON-TIME PERFORMANCE TOWARDS QUALITY OF URBAN BUS SERVICES: A CASE STUDY IN STATE CAPITALS OF PENINSULAR MALAYSIA |
| title_sort |
impact of on-time performance towards quality of urban bus services: a case study in state capitals of peninsular malaysia |
| publisher |
Malaysian Institute Of Planners |
| publishDate |
2024 |
| _version_ |
1814061188313513984 |
| score |
13.222552 |