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The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention

With the high level of importance placed on service delivery and the elevated turnover rate experienced in the hotel industry, this study was conducted to explore the influences of perceived transformational leadership on the cross-cultural psychological capital and turnover intentions of frontline...

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Main Authors: Daria Gom, Tek, Yew Lew, Mary Monica Jiony, Geoffrey Harvey Tanakinjal, Stephen Laison Sondoh Jr.
Format: Article
Language:English
English
Published: MDPI 2021
Subjects:
HD62.2-62.8 Management of special enterprises
TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Online Access:https://eprints.ums.edu.my/id/eprint/32979/1/The%20Role%20of%20Transformational%20Leadership%20and%20Psychological%20Capital%20in%20the%20Hotel%20Industry.pdf
https://eprints.ums.edu.my/id/eprint/32979/2/The%20Role%20of%20Transformational%20Leadership%20and%20Psychological%20Capital%20in%20the%20Hotel%20Industry1.pdf
https://eprints.ums.edu.my/id/eprint/32979/
https://www.mdpi.com/2071-1050/13/19/10799
https://doi.org/10.3390/su131910799
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spelling my.ums.eprints.329792022-07-08T06:34:43Z https://eprints.ums.edu.my/id/eprint/32979/ The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention Daria Gom Tek, Yew Lew Mary Monica Jiony Geoffrey Harvey Tanakinjal Stephen Laison Sondoh Jr. HD62.2-62.8 Management of special enterprises TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service With the high level of importance placed on service delivery and the elevated turnover rate experienced in the hotel industry, this study was conducted to explore the influences of perceived transformational leadership on the cross-cultural psychological capital and turnover intentions of frontline employees working in four- and five-star hotels in Sabah, Malaysia. Data were collected from 162 frontline employees using the purposive sampling method. Partial least squares structural equation modeling (PLS-SEM) was performed to test the hypothesized relationships. The findings clearly demonstrate that transformational leadership positively affects cross-cultural psychological capital and negatively influences turnover intention. Cross-cultural psychological capital, on the other hand, has no substantial link with turnover intention and does not act as a mediator between transformative leadership and turnover intention. This study extends the hospitality literature by offering a new conceptual model representing the perceptions of frontline employees toward transformational leadership and cross-cultural psychological capital that influence the turnover intention of these employees based on the job demands–resources and conservation of resources theories. These findings have implications for the advancement of transformational leadership and cross-cultural psychological capital toward a sustainable approach to reducing employee turnover in the hotel industry. MDPI 2021 Article PeerReviewed text en https://eprints.ums.edu.my/id/eprint/32979/1/The%20Role%20of%20Transformational%20Leadership%20and%20Psychological%20Capital%20in%20the%20Hotel%20Industry.pdf text en https://eprints.ums.edu.my/id/eprint/32979/2/The%20Role%20of%20Transformational%20Leadership%20and%20Psychological%20Capital%20in%20the%20Hotel%20Industry1.pdf Daria Gom and Tek, Yew Lew and Mary Monica Jiony and Geoffrey Harvey Tanakinjal and Stephen Laison Sondoh Jr. (2021) The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention. Sustainability, 13 (10799). pp. 1-20. ISSN 2071-1050 https://www.mdpi.com/2071-1050/13/19/10799 https://doi.org/10.3390/su131910799
institution Universiti Malaysia Sabah
building UMS Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Malaysia Sabah
content_source UMS Institutional Repository
url_provider http://eprints.ums.edu.my/
language English
English
topic HD62.2-62.8 Management of special enterprises
TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
spellingShingle HD62.2-62.8 Management of special enterprises
TX901-946.5 Hospitality industry. Hotels, clubs, restaurants, etc. Food service
Daria Gom
Tek, Yew Lew
Mary Monica Jiony
Geoffrey Harvey Tanakinjal
Stephen Laison Sondoh Jr.
The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention
description With the high level of importance placed on service delivery and the elevated turnover rate experienced in the hotel industry, this study was conducted to explore the influences of perceived transformational leadership on the cross-cultural psychological capital and turnover intentions of frontline employees working in four- and five-star hotels in Sabah, Malaysia. Data were collected from 162 frontline employees using the purposive sampling method. Partial least squares structural equation modeling (PLS-SEM) was performed to test the hypothesized relationships. The findings clearly demonstrate that transformational leadership positively affects cross-cultural psychological capital and negatively influences turnover intention. Cross-cultural psychological capital, on the other hand, has no substantial link with turnover intention and does not act as a mediator between transformative leadership and turnover intention. This study extends the hospitality literature by offering a new conceptual model representing the perceptions of frontline employees toward transformational leadership and cross-cultural psychological capital that influence the turnover intention of these employees based on the job demands–resources and conservation of resources theories. These findings have implications for the advancement of transformational leadership and cross-cultural psychological capital toward a sustainable approach to reducing employee turnover in the hotel industry.
format Article
author Daria Gom
Tek, Yew Lew
Mary Monica Jiony
Geoffrey Harvey Tanakinjal
Stephen Laison Sondoh Jr.
author_facet Daria Gom
Tek, Yew Lew
Mary Monica Jiony
Geoffrey Harvey Tanakinjal
Stephen Laison Sondoh Jr.
author_sort Daria Gom
title The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention
title_short The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention
title_full The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention
title_fullStr The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention
title_full_unstemmed The Role of Transformational Leadership and Psychological Capital in the Hotel Industry: A Sustainable Approach to Reducing Turnover Intention
title_sort role of transformational leadership and psychological capital in the hotel industry: a sustainable approach to reducing turnover intention
publisher MDPI
publishDate 2021
url https://eprints.ums.edu.my/id/eprint/32979/1/The%20Role%20of%20Transformational%20Leadership%20and%20Psychological%20Capital%20in%20the%20Hotel%20Industry.pdf
https://eprints.ums.edu.my/id/eprint/32979/2/The%20Role%20of%20Transformational%20Leadership%20and%20Psychological%20Capital%20in%20the%20Hotel%20Industry1.pdf
https://eprints.ums.edu.my/id/eprint/32979/
https://www.mdpi.com/2071-1050/13/19/10799
https://doi.org/10.3390/su131910799
_version_ 1760231101119332352
score 13.211869

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