Influence of Cultural Intelligence and Psychological Capital on Service Quality: A Study of the Hotel Industry in Sabah, Malaysia
Cultural intelligence (CQ) and psychological capital (PsyCap) are two critical characteristics that can be leveraged to develop dynamic hotel frontline employees capable of sustaining service excellence. While both the hotel industry and researchers have followed this trend, there are few studies in...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English English |
| Published: |
MDPI
2021
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| Subjects: | |
| Online Access: | https://eprints.ums.edu.my/id/eprint/32282/1/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality.pdf https://eprints.ums.edu.my/id/eprint/32282/2/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality1.pdf https://eprints.ums.edu.my/id/eprint/32282/ https://www.mdpi.com/2071-1050/13/19/10809 https://doi.org/10.3390/su131910809 |
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https://eprints.ums.edu.my/id/eprint/32282/1/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality.pdfhttps://eprints.ums.edu.my/id/eprint/32282/2/Influence%20of%20Cultural%20Intelligence%20and%20Psychological%20Capital%20on%20Service%20Quality1.pdf
https://eprints.ums.edu.my/id/eprint/32282/
https://www.mdpi.com/2071-1050/13/19/10809
https://doi.org/10.3390/su131910809