The moderating effect of gender between customer quality factors and loyalty toward internet service provider in Malaysia / Muhammad Shafiq Harun
Customer’s quality based on commitment, trust, and satisfaction theory can explain and predict the success of a relationship between an internet service provider in Malaysia and its customers, measured in terms of loyalty. This study proposed a model to express the relationship and included gender a...
Saved in:
| 主要作者: | |
|---|---|
| 格式: | Monograph |
| 語言: | English |
| 出版: |
Bachelor of Science (Hons.) Statistics
2015
|
| 主題: | |
| 在線閱讀: | https://ir.uitm.edu.my/id/eprint/34467/1/34467.pdf https://ir.uitm.edu.my/id/eprint/34467/ |
| 標簽: |
添加標簽
沒有標簽, 成為第一個標記此記錄!
|