Staff View: Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]

Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]

As competition intensified in the health care market, health care institutions has no choice but try to improve their efficiency and competitive advantages by improving their cost-effectiveness and quality of care. Patient-based determinants of quality and satisfaction play an important role in choo...

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Main Authors:	Azis, Ahmad Zamie, Kasmunee, Mohd Farhan, Ahmad, Jasmine
Format:	Conference or Workshop Item
Language:	English
Published:	2010
Subjects:	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
Online Access:	http://ir.uitm.edu.my/id/eprint/33914/1/33914.pdf http://ir.uitm.edu.my/id/eprint/33914/
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id	my.uitm.ir.33914
record_format	eprints
spelling	my.uitm.ir.339142020-08-24T07:48:54Z http://ir.uitm.edu.my/id/eprint/33914/ Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.] Azis, Ahmad Zamie Kasmunee, Mohd Farhan Ahmad, Jasmine Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations As competition intensified in the health care market, health care institutions has no choice but try to improve their efficiency and competitive advantages by improving their cost-effectiveness and quality of care. Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies attributes of health care delivery that define patients' perceptions of quality and satisfaction. This study looks into the service quality dimensions as postulated in the SERVQUAL model, focusing on the difference between customers’ expectation and perception of service delivered. Postal survey was implemented to sample of patients and visitors who underwent inpatient care to evaluate their overall experience of the service care. The samples of the study are patients from two public hospitals namely. Findings from the survey could contribute to the understanding of customer’s expectation of the health care industry. 2010 Conference or Workshop Item PeerReviewed text en http://ir.uitm.edu.my/id/eprint/33914/1/33914.pdf Azis, Ahmad Zamie and Kasmunee, Mohd Farhan and Ahmad, Jasmine (2010) Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]. In: ICOPS 2010 : International Conference on Public Polices & Social Sciences : E-Proceedings, 26 to 27 May 2010, SP Inn Hotel, Sungai Petani Kedah, Malaysia.
institution	Universiti Teknologi Mara
building	Tun Abdul Razak Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Teknologi Mara
content_source	UiTM Institutional Repository
url_provider	http://ir.uitm.edu.my/
language	English
topic	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations
spellingShingle	Consumer behavior. Consumers' preferences. Consumer research. Including consumer profiling Consumer satisfaction Customer services. Customer relations Azis, Ahmad Zamie Kasmunee, Mohd Farhan Ahmad, Jasmine Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]
description	As competition intensified in the health care market, health care institutions has no choice but try to improve their efficiency and competitive advantages by improving their cost-effectiveness and quality of care. Patient-based determinants of quality and satisfaction play an important role in choosing a health care provider. This study identifies attributes of health care delivery that define patients' perceptions of quality and satisfaction. This study looks into the service quality dimensions as postulated in the SERVQUAL model, focusing on the difference between customers’ expectation and perception of service delivered. Postal survey was implemented to sample of patients and visitors who underwent inpatient care to evaluate their overall experience of the service care. The samples of the study are patients from two public hospitals namely. Findings from the survey could contribute to the understanding of customer’s expectation of the health care industry.
format	Conference or Workshop Item
author	Azis, Ahmad Zamie Kasmunee, Mohd Farhan Ahmad, Jasmine
author_facet	Azis, Ahmad Zamie Kasmunee, Mohd Farhan Ahmad, Jasmine
author_sort	Azis, Ahmad Zamie
title	Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]
title_short	Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]
title_full	Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]
title_fullStr	Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]
title_full_unstemmed	Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]
title_sort	measuring health care quality in public hospitals / ahmad zamie azis...[et al.]
publishDate	2010
url	http://ir.uitm.edu.my/id/eprint/33914/1/33914.pdf http://ir.uitm.edu.my/id/eprint/33914/
_version_	1685651123568902144
score	13.211869

Measuring health care quality in public hospitals / Ahmad Zamie Azis...[et al.]

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