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Antecedents and Outcomes of Service Recovery Satisfaction: a Study Among Open University Malaysia Students in Klang Valley, Malaysia

Researchers and practitioners often pay less attention to service recovery research compared to service quality or customer satisfaction particularly in the context of open and distance learning (ODL) in Malaysia. More importantly, the antecedents and outcomes of service recovery satisfaction are...

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書目詳細資料
主要作者:	Mohd Rushidi Mohd Amin,
格式:	Thesis
出版:	2019
主題:	L Education (General) LC Special aspects of education
在線閱讀:	http://library.oum.edu.my/repository/1209/1/library-document-1209.pdf http://library.oum.edu.my/repository/1209/2/library-document-1209.pdf http://library.oum.edu.my/repository/1209/
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