Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia
Researchers and practitioners in higher education often pay less attention to service recovery compared to service quality or customer satisfaction particularly in the context of open and distance learning (ODL) in Malaysia. More importantly, the outcomes of service recovery satisfaction are often g...
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| Main Authors: | , |
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| Format: | Article |
| Published: |
2020
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| Subjects: | |
| Online Access: | http://library.oum.edu.my/repository/1254/ |
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