Student Perceptions of Security Services at Public Higher Learning Institutions
Students' perceptions of the security service in their universities are crucial in ensuring that they get the best quality of service that they deserved. The student's point of view, how they think the service will work efficiently, and what are their special needs can be used as a cor...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
2018
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| Subjects: | |
| Online Access: | http://eprints.unisza.edu.my/5551/1/FH02-FSSG-19-33228.pdf http://eprints.unisza.edu.my/5551/ |
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| Summary: | Students' perceptions of the security service in their
universities are crucial in ensuring that they get the best quality
of service that they deserved. The student's point of view, how
they think the service will work efficiently, and what are their
special needs can be used as a cornerstone in reforming the
security services into a modernize and efficient system. Students
are the ‘customers’ of security services, but very little is known
about their behaviors, attitudes and their perceptions of their
safety and security needs. In response to this, researchers
gathered and analyzed the safety perceptions of students in
public higher learning institutions. This study aims to evaluate
student perceptions on the quality of services provided by
security officers in the public higher learning institutions. It will
highlight the comparisons of each student whether there are
differences existed in their perception on the security officers.
This descriptive study was done by using the questionnaire to
scrutinize perception of the students. The result of this study
indicates that students understand and have a positive response
to the services provided by their security officers. |
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