Service quality and students’ satisfaction at higher learning institutions: Is Malaysian government at the right track to champion ASEAN market?
An important determinant of national competitiveness is the quality of its higher education.This quality comes from the combination of excellent learning process and public satisfaction on the service delivered. Student satisfaction assessment is vital in determining service quality at higher learni...
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| Main Authors: | , , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2011
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/4221/1/paper_155.pdf http://repo.uum.edu.my/4221/ http://www.ibima.org/MY2011/ |
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