The effects of customer orientation behaviour on hotel frontliners' job outcomes
Customer-orientation behaviour which refers to the employee’s tendency or predisposition to meet client’s need in the job context has become a prime variable of interest for organizations wishing to market and promote products to the customers.In hotel industry in particular, one way to improve the...
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| Main Authors: | , , , |
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| Format: | Monograph |
| Language: | English English |
| Published: |
Universiti Utara Malaysia
2011
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/7327/1/GERAN_LEADS.pdf http://repo.uum.edu.my/7327/4/1.NOR%20AZILA%20MOHD%20NOOR.pdf http://repo.uum.edu.my/7327/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000782222 |
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