Measuring service quality in gourmet coffee restaurants in Penang
The food service industry in Malaysia has shown a tremendous growth in the past few decades. Gourmet coffee restaurants as one of the sub-segment, has been a major contributor to the food service segment. Being an establishment that is highly customer-oriented, understanding their wants and needs is...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Monograph |
| Language: | English |
| Published: |
Universiti Utara Malaysia
2004
|
| Subjects: | |
| Online Access: | http://repo.uum.edu.my/5865/1/MEASURING_SERVICE_QUALITY_IN_GOURMET....pdf http://repo.uum.edu.my/5865/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000232788 |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|