Service quality and customer satisfaction : antecedents of customer's re-patronage intentions
This study was designed to examine the relationship between service quality, customer satisfaction and customer?s re-patronage intentions in the context of the restaurant industry. The respondents were 377 restaurant patrons who completed the self-administered questionnaire. Pearson Correlation anal...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Sunway University College
2007
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| Subjects: | |
| Online Access: | http://eprints.sunway.edu.my/46/1/service_quality.pdf http://eprints.sunway.edu.my/46/ |
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