Staff View: Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun

Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun

This research explores the journey of a logistics and delivery service provider, tracing its development from a local entity to a significant industry participant. Through a customer-focused approach, the company employs advanced tools and a solid foundation to provide reliable logistical services....

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Main Authors:	Harahap, Afif Zuhri Muhammad Khodri, Atiqah, Nur Fatwa, Abd Sukor, Hanis Athirah, Mohd Rahim, Muhammad Kamal Fudhail, Mohd Apandi, Fatin Syafiqah, Saedon, Aiezwa Zetty Syafina
Format:	Article
Language:	English
Published:	UUM Press 2023
Subjects:	HD28 Management. Industrial Management
Online Access:	https://repo.uum.edu.my/id/eprint/29714/1/JTOM%2018%2001%202023%2080-88.pdf https://doi.org/10.32890/jtom2023.18.1.7 https://repo.uum.edu.my/id/eprint/29714/ https://e-journal.uum.edu.my/index.php/jtom/article/view/20605 https://doi.org/10.32890/jtom2023.18.1.7
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id	my.uum.repo.29714
record_format	eprints
spelling	my.uum.repo.297142023-09-06T15:10:09Z https://repo.uum.edu.my/id/eprint/29714/ Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun Harahap, Afif Zuhri Muhammad Khodri Atiqah, Nur Fatwa Abd Sukor, Hanis Athirah Mohd Rahim, Muhammad Kamal Fudhail Mohd Apandi, Fatin Syafiqah Saedon, Aiezwa Zetty Syafina HD28 Management. Industrial Management This research explores the journey of a logistics and delivery service provider, tracing its development from a local entity to a significant industry participant. Through a customer-focused approach, the company employs advanced tools and a solid foundation to provide reliable logistical services. It has gained acclaim for its effective transportation-related solutions, establishing a benchmark for quality. Furthermore, this study focusses on the J&T Express company's innovative solutions, technological advancements, and dedication to customer satisfaction have propelled it to a leadership position in the logistics sector. This study highlights the importance of process optimization and technology integration, evident through the case of J&T Express. The adoption of automated wrapping, labelling, and barcode scanning processes has significantly streamlined operations, reduced reliance on manual labor, and improved efficiency. This transformation has led to cost savings, increased operational performance, and scalability. However, the study also underscores the significance of maintaining a balance between automation and human interaction to ensure a successful integration of technology in business operations. UUM Press 2023 Article PeerReviewed application/pdf en cc4_by https://repo.uum.edu.my/id/eprint/29714/1/JTOM%2018%2001%202023%2080-88.pdf Harahap, Afif Zuhri Muhammad Khodri and Atiqah, Nur Fatwa and Abd Sukor, Hanis Athirah and Mohd Rahim, Muhammad Kamal Fudhail and Mohd Apandi, Fatin Syafiqah and Saedon, Aiezwa Zetty Syafina (2023) Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun. Journal of Technology and Operations Management (JTOM), 18 (1). pp. 80-88. ISSN 2590-4175 (Online) https://e-journal.uum.edu.my/index.php/jtom/article/view/20605 https://doi.org/10.32890/jtom2023.18.1.7 https://doi.org/10.32890/jtom2023.18.1.7
institution	Universiti Utara Malaysia
building	UUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Utara Malaysia
content_source	UUM Institutional Repository
url_provider	http://repo.uum.edu.my/
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Harahap, Afif Zuhri Muhammad Khodri Atiqah, Nur Fatwa Abd Sukor, Hanis Athirah Mohd Rahim, Muhammad Kamal Fudhail Mohd Apandi, Fatin Syafiqah Saedon, Aiezwa Zetty Syafina Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun
description	This research explores the journey of a logistics and delivery service provider, tracing its development from a local entity to a significant industry participant. Through a customer-focused approach, the company employs advanced tools and a solid foundation to provide reliable logistical services. It has gained acclaim for its effective transportation-related solutions, establishing a benchmark for quality. Furthermore, this study focusses on the J&T Express company's innovative solutions, technological advancements, and dedication to customer satisfaction have propelled it to a leadership position in the logistics sector. This study highlights the importance of process optimization and technology integration, evident through the case of J&T Express. The adoption of automated wrapping, labelling, and barcode scanning processes has significantly streamlined operations, reduced reliance on manual labor, and improved efficiency. This transformation has led to cost savings, increased operational performance, and scalability. However, the study also underscores the significance of maintaining a balance between automation and human interaction to ensure a successful integration of technology in business operations.
format	Article
author	Harahap, Afif Zuhri Muhammad Khodri Atiqah, Nur Fatwa Abd Sukor, Hanis Athirah Mohd Rahim, Muhammad Kamal Fudhail Mohd Apandi, Fatin Syafiqah Saedon, Aiezwa Zetty Syafina
author_facet	Harahap, Afif Zuhri Muhammad Khodri Atiqah, Nur Fatwa Abd Sukor, Hanis Athirah Mohd Rahim, Muhammad Kamal Fudhail Mohd Apandi, Fatin Syafiqah Saedon, Aiezwa Zetty Syafina
author_sort	Harahap, Afif Zuhri Muhammad Khodri
title	Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun
title_short	Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun
title_full	Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun
title_fullStr	Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun
title_full_unstemmed	Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun
title_sort	business process innovations for courier service sector: case study in j&t dungun
publisher	UUM Press
publishDate	2023
url	https://repo.uum.edu.my/id/eprint/29714/1/JTOM%2018%2001%202023%2080-88.pdf https://doi.org/10.32890/jtom2023.18.1.7 https://repo.uum.edu.my/id/eprint/29714/ https://e-journal.uum.edu.my/index.php/jtom/article/view/20605 https://doi.org/10.32890/jtom2023.18.1.7
_version_	1778165218516402176
score	13.211869

Business Process Innovations for Courier Service Sector: Case Study in J&T Dungun

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