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UUM Parcel Center Service: an analysis among STML student

Services quality and customer satisfaction are very conceptual that help companies or any business especially parcel services to remain competitive. Services quality (SERVQUAL MODEL) is among the most crucial determination for customer satisfaction in the parcel service industry. It consists of tang...

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Main Authors: Rosdi, Muhamad Firdaus, Omar, Salmah
Format: Article
Language:English
Published: Universiti Utara Malaysia 2020
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/28466/1/STMLGG%2002%2019%202020%2046-47.pdf
http://repo.uum.edu.my/28466/
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spelling my.uum.repo.284662021-12-12T02:07:45Z http://repo.uum.edu.my/28466/ UUM Parcel Center Service: an analysis among STML student Rosdi, Muhamad Firdaus Omar, Salmah HD28 Management. Industrial Management Services quality and customer satisfaction are very conceptual that help companies or any business especially parcel services to remain competitive. Services quality (SERVQUAL MODEL) is among the most crucial determination for customer satisfaction in the parcel service industry. It consists of tangibility, responsiveness, assurance, empathy, and responsiveness. This model greatly affects customer satisfaction. This study discusses the STML student’s satisfaction towards UUM Parcel Center (UPC) services quality. The purpose of this study is finding out the level of student’s knowledge about UPC, level of quality provided by UPC and student satisfaction with services offered by UPC. Through this study, UPC can provide better services to students as their customers. Universiti Utara Malaysia 2020 Article PeerReviewed application/pdf en http://repo.uum.edu.my/28466/1/STMLGG%2002%2019%202020%2046-47.pdf Rosdi, Muhamad Firdaus and Omar, Salmah (2020) UUM Parcel Center Service: an analysis among STML student. Symposium on Technology Management and Logistics (STML Go Green) 2019: Management of Technology, Volume 2, 2 (19). pp. 46-47. ISSN eISBN: 978-967-2296-22-7
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutional Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Rosdi, Muhamad Firdaus
Omar, Salmah
UUM Parcel Center Service: an analysis among STML student
description Services quality and customer satisfaction are very conceptual that help companies or any business especially parcel services to remain competitive. Services quality (SERVQUAL MODEL) is among the most crucial determination for customer satisfaction in the parcel service industry. It consists of tangibility, responsiveness, assurance, empathy, and responsiveness. This model greatly affects customer satisfaction. This study discusses the STML student’s satisfaction towards UUM Parcel Center (UPC) services quality. The purpose of this study is finding out the level of student’s knowledge about UPC, level of quality provided by UPC and student satisfaction with services offered by UPC. Through this study, UPC can provide better services to students as their customers.
format Article
author Rosdi, Muhamad Firdaus
Omar, Salmah
author_facet Rosdi, Muhamad Firdaus
Omar, Salmah
author_sort Rosdi, Muhamad Firdaus
title UUM Parcel Center Service: an analysis among STML student
title_short UUM Parcel Center Service: an analysis among STML student
title_full UUM Parcel Center Service: an analysis among STML student
title_fullStr UUM Parcel Center Service: an analysis among STML student
title_full_unstemmed UUM Parcel Center Service: an analysis among STML student
title_sort uum parcel center service: an analysis among stml student
publisher Universiti Utara Malaysia
publishDate 2020
url http://repo.uum.edu.my/28466/1/STMLGG%2002%2019%202020%2046-47.pdf
http://repo.uum.edu.my/28466/
_version_ 1718929004396806144
score 13.211869

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