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Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria

Human Resources Management (HRM) practice shows a key function in customer satisfaction in the cognitive of service quality in selected insurance companies in Nigeria. The significant of service industries are labour oriented where insurance sector is not an exception because their performance is d...

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Main Authors: Shola, Ahmodu Tijani Ismail, Adnan, Zurina, Saad, Shahrin
Format: Conference or Workshop Item
Language:English
Published: 2017
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/24852/1/2nd%20IRC%202017%2089.pdf
http://repo.uum.edu.my/24852/
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spelling my.uum.repo.248522018-09-26T07:32:40Z http://repo.uum.edu.my/24852/ Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria Shola, Ahmodu Tijani Ismail Adnan, Zurina Saad, Shahrin HD28 Management. Industrial Management Human Resources Management (HRM) practice shows a key function in customer satisfaction in the cognitive of service quality in selected insurance companies in Nigeria. The significant of service industries are labour oriented where insurance sector is not an exception because their performance is determined by the quality of risk management services to their customers (Insured). Human Resources serve as the key imperative asset for any organization and development of the service quality in Nigeria insurance industry by improving its service based on effectiveness, efficiency, customer relationship and ethical practices.Purpose: This paper is aimed to investigate Human Resources Management Practices and Service quality in selected insurance companies in Nigeria.Methodology: The study adopts secondary data which reviews related literatures from journal articles and other literatures on assessment of the concepts.Finding: The paper finds that there is significant relationship between Human resources management practices and service quality in insurance industry.It also reveals that Human resources management practices directly affect overall service quality in terms of customer base, customer retention, overall profit, productivity and risk improvement to the customers. Implication: Organization having good HRM Practices will improve the quality of services provided and also improves performance and customers’ loyalty. 2017-07-11 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/24852/1/2nd%20IRC%202017%2089.pdf Shola, Ahmodu Tijani Ismail and Adnan, Zurina and Saad, Shahrin (2017) Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria. In: 2nd International Research Conference on Economics Business and Social Sciences, 11-12 July 2017, Park Royal Hotel Penang Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Shola, Ahmodu Tijani Ismail
Adnan, Zurina
Saad, Shahrin
Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria
description Human Resources Management (HRM) practice shows a key function in customer satisfaction in the cognitive of service quality in selected insurance companies in Nigeria. The significant of service industries are labour oriented where insurance sector is not an exception because their performance is determined by the quality of risk management services to their customers (Insured). Human Resources serve as the key imperative asset for any organization and development of the service quality in Nigeria insurance industry by improving its service based on effectiveness, efficiency, customer relationship and ethical practices.Purpose: This paper is aimed to investigate Human Resources Management Practices and Service quality in selected insurance companies in Nigeria.Methodology: The study adopts secondary data which reviews related literatures from journal articles and other literatures on assessment of the concepts.Finding: The paper finds that there is significant relationship between Human resources management practices and service quality in insurance industry.It also reveals that Human resources management practices directly affect overall service quality in terms of customer base, customer retention, overall profit, productivity and risk improvement to the customers. Implication: Organization having good HRM Practices will improve the quality of services provided and also improves performance and customers’ loyalty.
format Conference or Workshop Item
author Shola, Ahmodu Tijani Ismail
Adnan, Zurina
Saad, Shahrin
author_facet Shola, Ahmodu Tijani Ismail
Adnan, Zurina
Saad, Shahrin
author_sort Shola, Ahmodu Tijani Ismail
title Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria
title_short Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria
title_full Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria
title_fullStr Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria
title_full_unstemmed Human Resources Management (HRM) Practices and Service Quality in Selected Insurance Companies in Nigeria
title_sort human resources management (hrm) practices and service quality in selected insurance companies in nigeria
publishDate 2017
url http://repo.uum.edu.my/24852/1/2nd%20IRC%202017%2089.pdf
http://repo.uum.edu.my/24852/
_version_ 1644284159326158848
score 13.211869

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