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A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education

This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs).The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approa...

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Main Authors: Taib, Che Azlan, Mohammed, Ahmed Hani, Iteng, Rosman, Mad, Halim
Format: Article
Language:English
Published: ExcelingTech Publishers 2018
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/24766/1/IJSCM%207%202%202018%20126%20131.pdf
http://repo.uum.edu.my/24766/
http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2172
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spelling my.uum.repo.247662018-09-19T07:58:59Z http://repo.uum.edu.my/24766/ A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education Taib, Che Azlan Mohammed, Ahmed Hani Iteng, Rosman Mad, Halim HD28 Management. Industrial Management This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs).The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approach, and respondent selection is based on simple random sampling methodology.A total of 73 (87.6%) valid data were analyzed.The result indicate 20% of the respondents do not understand or unsure about ISO 9000.From descriptive analysis and correlation coefficient testing, the study found the average level of understanding and practice levels is moderate.The coefficient correlation (r) indicates a strong relationship between the level of understanding and the level of practice for ISO 9000with r = .804, n = 73 (p<.001). The study also disclosed that it is a significant correlation exists between the level of understanding QMS ISO 9000 and the level of practice, the value of r = 0.789 (p<0.001).Finally, the study shows strong significant relationships between the level of understanding and practice of the achievement performance of UUM on the value of r =.796, (p <.001).As a conclusion the awareness training is an essential to ensure the effectiveness of ISO 9000 Quality Management System(QMS) and total quality culture implementation. ExcelingTech Publishers 2018 Article PeerReviewed application/pdf en http://repo.uum.edu.my/24766/1/IJSCM%207%202%202018%20126%20131.pdf Taib, Che Azlan and Mohammed, Ahmed Hani and Iteng, Rosman and Mad, Halim (2018) A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education. International Journal of Supply Chain Management (IJSCM), 7 (2). pp. 126-131. ISSN 2050-7399 http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2172
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Taib, Che Azlan
Mohammed, Ahmed Hani
Iteng, Rosman
Mad, Halim
A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
description This paper presents a framework for implementing ISO 9000 total quality culture for Higher Education Institutions (HEIs).The understanding and practices level, as well as the relationship with organizational performance also presented. The preliminary data were collected through questionnaire approach, and respondent selection is based on simple random sampling methodology.A total of 73 (87.6%) valid data were analyzed.The result indicate 20% of the respondents do not understand or unsure about ISO 9000.From descriptive analysis and correlation coefficient testing, the study found the average level of understanding and practice levels is moderate.The coefficient correlation (r) indicates a strong relationship between the level of understanding and the level of practice for ISO 9000with r = .804, n = 73 (p<.001). The study also disclosed that it is a significant correlation exists between the level of understanding QMS ISO 9000 and the level of practice, the value of r = 0.789 (p<0.001).Finally, the study shows strong significant relationships between the level of understanding and practice of the achievement performance of UUM on the value of r =.796, (p <.001).As a conclusion the awareness training is an essential to ensure the effectiveness of ISO 9000 Quality Management System(QMS) and total quality culture implementation.
format Article
author Taib, Che Azlan
Mohammed, Ahmed Hani
Iteng, Rosman
Mad, Halim
author_facet Taib, Che Azlan
Mohammed, Ahmed Hani
Iteng, Rosman
Mad, Halim
author_sort Taib, Che Azlan
title A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
title_short A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
title_full A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
title_fullStr A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
title_full_unstemmed A Framework for Implementing ISO 9000 and Total Quality Culture in Higher Education
title_sort framework for implementing iso 9000 and total quality culture in higher education
publisher ExcelingTech Publishers
publishDate 2018
url http://repo.uum.edu.my/24766/1/IJSCM%207%202%202018%20126%20131.pdf
http://repo.uum.edu.my/24766/
http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2172
_version_ 1644284135493074944
score 13.211869

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