Iso 9000 Implementation And Perceived Organisational Outcome: The Case Of A Service Organisation
The study examines the relationship between the perceptions of the employees about ISO 9000 implementation and perceived organisational outcomes. A conceptual framework linking the level of employee influence and involvement, their perception of ISO 9000 and the perceived impact on their work and...
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| Main Authors: | , |
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| Format: | Article |
| Language: | English |
| Published: |
Asian Academy of Management (AAM)
2003
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| Subjects: | |
| Online Access: | http://eprints.usm.my/35740/1/AAMJ_8-2-5.pdf http://eprints.usm.my/35740/ http://web.usm.my/aamj/8.2.2003/AAMJ%208-2-5.pdf |
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