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A conceptual model: Continuance intention of mobile banking among Malaysian customers

In the research field of mobile banking, attention is focused on customers‟ adoption of mobile banking.However, the expected benefits of a given IT cannot be realized and its implementation cannot be considered successful if its usage is not sustained over the long-term by the users who are expected...

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Main Authors: Mohtar, Shahimi, Abdul Rani, Nurdiana, Ariffin, Ahmad Shabudin
Format: Conference or Workshop Item
Language:English
Published: 2018
Subjects:
HG Finance
Online Access:http://repo.uum.edu.my/24241/1/p394.pdf
http://repo.uum.edu.my/24241/
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spelling my.uum.repo.242412018-06-04T01:18:08Z http://repo.uum.edu.my/24241/ A conceptual model: Continuance intention of mobile banking among Malaysian customers Mohtar, Shahimi Abdul Rani, Nurdiana Ariffin, Ahmad Shabudin HG Finance In the research field of mobile banking, attention is focused on customers‟ adoption of mobile banking.However, the expected benefits of a given IT cannot be realized and its implementation cannot be considered successful if its usage is not sustained over the long-term by the users who are expected to benefits from its usage.In this paper, through contrasting the dimensions of customers‟ trust and factors that affect the mobile banking customer‟s behaviour, this study proposes the dimensions of mobile banking customer‟s trust and the conceptions of these dimensions.Based on the key conception of mobile banking customers‟ trust, this study extends the expectation-confirmation model for information technology and build a conceptual model of mobile banking customers‟ continuance intention. 2018-02-26 Conference or Workshop Item NonPeerReviewed application/pdf en http://repo.uum.edu.my/24241/1/p394.pdf Mohtar, Shahimi and Abdul Rani, Nurdiana and Ariffin, Ahmad Shabudin (2018) A conceptual model: Continuance intention of mobile banking among Malaysian customers. In: 2nd Conference on Technology & Operations Management (2ndCTOM), February 26-27, 2018, Universiti Utara Malaysia, Kedah, Malaysia,. (Unpublished)
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HG Finance
spellingShingle HG Finance
Mohtar, Shahimi
Abdul Rani, Nurdiana
Ariffin, Ahmad Shabudin
A conceptual model: Continuance intention of mobile banking among Malaysian customers
description In the research field of mobile banking, attention is focused on customers‟ adoption of mobile banking.However, the expected benefits of a given IT cannot be realized and its implementation cannot be considered successful if its usage is not sustained over the long-term by the users who are expected to benefits from its usage.In this paper, through contrasting the dimensions of customers‟ trust and factors that affect the mobile banking customer‟s behaviour, this study proposes the dimensions of mobile banking customer‟s trust and the conceptions of these dimensions.Based on the key conception of mobile banking customers‟ trust, this study extends the expectation-confirmation model for information technology and build a conceptual model of mobile banking customers‟ continuance intention.
format Conference or Workshop Item
author Mohtar, Shahimi
Abdul Rani, Nurdiana
Ariffin, Ahmad Shabudin
author_facet Mohtar, Shahimi
Abdul Rani, Nurdiana
Ariffin, Ahmad Shabudin
author_sort Mohtar, Shahimi
title A conceptual model: Continuance intention of mobile banking among Malaysian customers
title_short A conceptual model: Continuance intention of mobile banking among Malaysian customers
title_full A conceptual model: Continuance intention of mobile banking among Malaysian customers
title_fullStr A conceptual model: Continuance intention of mobile banking among Malaysian customers
title_full_unstemmed A conceptual model: Continuance intention of mobile banking among Malaysian customers
title_sort conceptual model: continuance intention of mobile banking among malaysian customers
publishDate 2018
url http://repo.uum.edu.my/24241/1/p394.pdf
http://repo.uum.edu.my/24241/
_version_ 1644284003279175680
score 13.211869

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