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Customer's satisfaction at Langkawi ferry terminal

This research was conducted to determine the relationship between the factors that influences and customer’s satisfaction at the Langkawi ferry terminal.There are many issues arising because of several factors.This factor all gives a big impact on Langkawi ferry terminal. The factor is accessibility...

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Main Authors: Anuar, Mohd Hairie Ashraf, Amiruddin, Noor Aisaah, Pillai, Durgadevi Varathan, Zainuddin, Nizamuddin
Format: Conference or Workshop Item
Language:English
Published: 2017
Subjects:
HE Transportation and Communications
Online Access:http://repo.uum.edu.my/22645/1/STML%E2%80%93Go%20Green%202016%20550%20557.pdf
http://repo.uum.edu.my/22645/
http://stmlportal.net/stmlgogreen2016/pdf/p550.pdf
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spelling my.uum.repo.226452017-07-13T01:13:08Z http://repo.uum.edu.my/22645/ Customer's satisfaction at Langkawi ferry terminal Anuar, Mohd Hairie Ashraf Amiruddin, Noor Aisaah Pillai, Durgadevi Varathan Zainuddin, Nizamuddin HE Transportation and Communications This research was conducted to determine the relationship between the factors that influences and customer’s satisfaction at the Langkawi ferry terminal.There are many issues arising because of several factors.This factor all gives a big impact on Langkawi ferry terminal. The factor is accessibility, facilities, infrastructure, safety and services.The purpose of this study is to determine is it customers’ satisfactions have a relationship with the factors that influences the customers’ after used the product or service provided at the Langkawi ferry terminal.This research paper was conduct base on the Expectancy Disconfirmation Theory (EDT).The respondent was getting from 400 UUM students whom had visited Langkawi.The data were collected via a questionnaire survey targeting respondents who went to Langkawi Terminal, and processed with SPSS v.9 statistical technique descriptive statistics. These study results indicate key customer’s satisfaction in the Langkawi ferry Terminal context, such as facilities, accessibility, infrastructure, service and safety.The survey was constrained by the sample size and cross-section due to the time constraints, more empirical works need to be done to generalize the findings of customer’s satisfaction.This research paper is significant because it helps to identify the customers’ satisfaction at the Langkawi Ferry Terminal. 2017 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/22645/1/STML%E2%80%93Go%20Green%202016%20550%20557.pdf Anuar, Mohd Hairie Ashraf and Amiruddin, Noor Aisaah and Pillai, Durgadevi Varathan and Zainuddin, Nizamuddin (2017) Customer's satisfaction at Langkawi ferry terminal. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia. http://stmlportal.net/stmlgogreen2016/pdf/p550.pdf
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Anuar, Mohd Hairie Ashraf
Amiruddin, Noor Aisaah
Pillai, Durgadevi Varathan
Zainuddin, Nizamuddin
Customer's satisfaction at Langkawi ferry terminal
description This research was conducted to determine the relationship between the factors that influences and customer’s satisfaction at the Langkawi ferry terminal.There are many issues arising because of several factors.This factor all gives a big impact on Langkawi ferry terminal. The factor is accessibility, facilities, infrastructure, safety and services.The purpose of this study is to determine is it customers’ satisfactions have a relationship with the factors that influences the customers’ after used the product or service provided at the Langkawi ferry terminal.This research paper was conduct base on the Expectancy Disconfirmation Theory (EDT).The respondent was getting from 400 UUM students whom had visited Langkawi.The data were collected via a questionnaire survey targeting respondents who went to Langkawi Terminal, and processed with SPSS v.9 statistical technique descriptive statistics. These study results indicate key customer’s satisfaction in the Langkawi ferry Terminal context, such as facilities, accessibility, infrastructure, service and safety.The survey was constrained by the sample size and cross-section due to the time constraints, more empirical works need to be done to generalize the findings of customer’s satisfaction.This research paper is significant because it helps to identify the customers’ satisfaction at the Langkawi Ferry Terminal.
format Conference or Workshop Item
author Anuar, Mohd Hairie Ashraf
Amiruddin, Noor Aisaah
Pillai, Durgadevi Varathan
Zainuddin, Nizamuddin
author_facet Anuar, Mohd Hairie Ashraf
Amiruddin, Noor Aisaah
Pillai, Durgadevi Varathan
Zainuddin, Nizamuddin
author_sort Anuar, Mohd Hairie Ashraf
title Customer's satisfaction at Langkawi ferry terminal
title_short Customer's satisfaction at Langkawi ferry terminal
title_full Customer's satisfaction at Langkawi ferry terminal
title_fullStr Customer's satisfaction at Langkawi ferry terminal
title_full_unstemmed Customer's satisfaction at Langkawi ferry terminal
title_sort customer's satisfaction at langkawi ferry terminal
publishDate 2017
url http://repo.uum.edu.my/22645/1/STML%E2%80%93Go%20Green%202016%20550%20557.pdf
http://repo.uum.edu.my/22645/
http://stmlportal.net/stmlgogreen2016/pdf/p550.pdf
_version_ 1644283577156763648
score 13.211869

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