An evalution on the level of passenger satisfaction toward the KTM komuter train services in Kuala Lumpur
The concept of customer satisfaction is important in business field.Striving for customer satisfaction means understanding and anticipating what customer want of the services in the future but do not expect of them (Matzler et al. 1996).Customer satisfaction can be taken as an indicator that either...
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| Main Authors: | , |
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| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2012
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/8456/1/p1626.pdf http://repo.uum.edu.my/8456/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000792423 |
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