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The importance of logistics competencies towards online shopping behaviour among university students

Online shopping is growing more rapidly and globally. With the development of Internet, the competition between online retailers has progressed into competition between logistics service providers (LSPs).From the fundamental perspective, the online shopping could not be successfully completed withou...

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Main Authors: Kok, Chai Ceok, Siew, Suk Ling, Hoe, Cheon Yew, A. Jalil, Emy Ezura
Format: Conference or Workshop Item
Language:English
Published: 2017
Subjects:
HE Transportation and Communications
Online Access:http://repo.uum.edu.my/22620/1/STML%E2%80%93Go%20Green%202016%20365%20376.pdf
http://repo.uum.edu.my/22620/
http://stmlportal.net/stmlgogreen2016/pdf/p365.pdf
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spelling my.uum.repo.226202017-07-12T00:59:40Z http://repo.uum.edu.my/22620/ The importance of logistics competencies towards online shopping behaviour among university students Kok, Chai Ceok Siew, Suk Ling Hoe, Cheon Yew A. Jalil, Emy Ezura HE Transportation and Communications Online shopping is growing more rapidly and globally. With the development of Internet, the competition between online retailers has progressed into competition between logistics service providers (LSPs).From the fundamental perspective, the online shopping could not be successfully completed without LSPs.In fact, the performance of LSPs can be considered as one of the determinants that influence consumers’ online shopping behaviour.This paper presents the relationship between consumers’ online shopping behaviour and logistics competencies of LSPs in order to covering the shortcomings of previous studies that did not examine specific factors, especially logistics factors that influence online shopping behaviour.In this study, there are three dimensions of logistics competencies which in term of order accuracy, order condition and reverse logistics have been adopted.A sample of 400 respondents has been used and quantitative research is conducted by means of a structured questionnaire.As a result, the findings indicated that order accuracy is the most important variable in influencing online shopping behaviour.Likewise, other logistics variables such as order condition and reverse logistics are considered relevant to online shopping behaviour. 2017 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/22620/1/STML%E2%80%93Go%20Green%202016%20365%20376.pdf Kok, Chai Ceok and Siew, Suk Ling and Hoe, Cheon Yew and A. Jalil, Emy Ezura (2017) The importance of logistics competencies towards online shopping behaviour among university students. In: Symposium on Technology Management & Logistics (STML–Go Green) 2016, 6th - 7th December 2016, Universiti Utara Malaysia, Sintok, Malaysia. http://stmlportal.net/stmlgogreen2016/pdf/p365.pdf
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Kok, Chai Ceok
Siew, Suk Ling
Hoe, Cheon Yew
A. Jalil, Emy Ezura
The importance of logistics competencies towards online shopping behaviour among university students
description Online shopping is growing more rapidly and globally. With the development of Internet, the competition between online retailers has progressed into competition between logistics service providers (LSPs).From the fundamental perspective, the online shopping could not be successfully completed without LSPs.In fact, the performance of LSPs can be considered as one of the determinants that influence consumers’ online shopping behaviour.This paper presents the relationship between consumers’ online shopping behaviour and logistics competencies of LSPs in order to covering the shortcomings of previous studies that did not examine specific factors, especially logistics factors that influence online shopping behaviour.In this study, there are three dimensions of logistics competencies which in term of order accuracy, order condition and reverse logistics have been adopted.A sample of 400 respondents has been used and quantitative research is conducted by means of a structured questionnaire.As a result, the findings indicated that order accuracy is the most important variable in influencing online shopping behaviour.Likewise, other logistics variables such as order condition and reverse logistics are considered relevant to online shopping behaviour.
format Conference or Workshop Item
author Kok, Chai Ceok
Siew, Suk Ling
Hoe, Cheon Yew
A. Jalil, Emy Ezura
author_facet Kok, Chai Ceok
Siew, Suk Ling
Hoe, Cheon Yew
A. Jalil, Emy Ezura
author_sort Kok, Chai Ceok
title The importance of logistics competencies towards online shopping behaviour among university students
title_short The importance of logistics competencies towards online shopping behaviour among university students
title_full The importance of logistics competencies towards online shopping behaviour among university students
title_fullStr The importance of logistics competencies towards online shopping behaviour among university students
title_full_unstemmed The importance of logistics competencies towards online shopping behaviour among university students
title_sort importance of logistics competencies towards online shopping behaviour among university students
publishDate 2017
url http://repo.uum.edu.my/22620/1/STML%E2%80%93Go%20Green%202016%20365%20376.pdf
http://repo.uum.edu.my/22620/
http://stmlportal.net/stmlgogreen2016/pdf/p365.pdf
_version_ 1644283570384011264
score 13.211869

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