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Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh

In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners.Thus, this study embarks on to compare the practices of service innovation management between Malaysia and B...

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Main Authors: Taghizadeh, Seyedeh Khadijeh, Rahman, Syed Abidur, Abdul Halim, Hasliza, Ahmad, Noor Hazlina
Format: Article
Language:English
Published: SAGE Publications 2017
Subjects:
HD28 Management. Industrial Management
T Technology (General)
Online Access:http://repo.uum.edu.my/21890/1/GBR%208%201%202017%201%2012.pdf
http://repo.uum.edu.my/21890/
http://doi.org/10.1177/0972150916666880
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spelling my.uum.repo.218902017-04-27T07:23:18Z http://repo.uum.edu.my/21890/ Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh Taghizadeh, Seyedeh Khadijeh Rahman, Syed Abidur Abdul Halim, Hasliza Ahmad, Noor Hazlina HD28 Management. Industrial Management T Technology (General) In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners.Thus, this study embarks on to compare the practices of service innovation management between Malaysia and Bangladesh telecommunications industry.The strategy, process, organization, tool/technology and system (SPOTS) model with 26 indicators was employed to compare the management practices among these two countries.A total of 176 managers (98 from Malaysia and 78 from Bangladesh) participated in this research through survey questionnaires. An independent-samples t-test was conducted to compare the 26 indicators on management practices for Malaysian and Bangladesh telecommunications industry.The findings indicated that the management practices were ope rationalized differently in these two countries.Bangladesh put more emphasis on each of the innovation management practices when compared to Malaysia.It indicates that innovation management is practiced more in the country where the market is in the process of development.The results enable the firms to better compete in an environment which requires innovative changes and global discipline.In fact, the findings provide guidelines for the service sectors in both countries in terms of implementation of innovative enterprises, especially in Bangladesh where innovation is the basis for survival. SAGE Publications 2017 Article PeerReviewed application/pdf en http://repo.uum.edu.my/21890/1/GBR%208%201%202017%201%2012.pdf Taghizadeh, Seyedeh Khadijeh and Rahman, Syed Abidur and Abdul Halim, Hasliza and Ahmad, Noor Hazlina (2017) Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh. Global Business Review, 18 (1). pp. 87-98. ISSN 0972-1509 http://doi.org/10.1177/0972150916666880 doi:10.1177/0972150916666880
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
T Technology (General)
spellingShingle HD28 Management. Industrial Management
T Technology (General)
Taghizadeh, Seyedeh Khadijeh
Rahman, Syed Abidur
Abdul Halim, Hasliza
Ahmad, Noor Hazlina
Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh
description In the multifaceted as well as vibrant telecommunications industry, service innovation management is a relatively new paradigm, which has attracted the attention of scholars and practitioners.Thus, this study embarks on to compare the practices of service innovation management between Malaysia and Bangladesh telecommunications industry.The strategy, process, organization, tool/technology and system (SPOTS) model with 26 indicators was employed to compare the management practices among these two countries.A total of 176 managers (98 from Malaysia and 78 from Bangladesh) participated in this research through survey questionnaires. An independent-samples t-test was conducted to compare the 26 indicators on management practices for Malaysian and Bangladesh telecommunications industry.The findings indicated that the management practices were ope rationalized differently in these two countries.Bangladesh put more emphasis on each of the innovation management practices when compared to Malaysia.It indicates that innovation management is practiced more in the country where the market is in the process of development.The results enable the firms to better compete in an environment which requires innovative changes and global discipline.In fact, the findings provide guidelines for the service sectors in both countries in terms of implementation of innovative enterprises, especially in Bangladesh where innovation is the basis for survival.
format Article
author Taghizadeh, Seyedeh Khadijeh
Rahman, Syed Abidur
Abdul Halim, Hasliza
Ahmad, Noor Hazlina
author_facet Taghizadeh, Seyedeh Khadijeh
Rahman, Syed Abidur
Abdul Halim, Hasliza
Ahmad, Noor Hazlina
author_sort Taghizadeh, Seyedeh Khadijeh
title Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh
title_short Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh
title_full Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh
title_fullStr Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh
title_full_unstemmed Dwelling into service innovation management practices: a comparison between telecommunication industry in Malaysia and Bangladesh
title_sort dwelling into service innovation management practices: a comparison between telecommunication industry in malaysia and bangladesh
publisher SAGE Publications
publishDate 2017
url http://repo.uum.edu.my/21890/1/GBR%208%201%202017%201%2012.pdf
http://repo.uum.edu.my/21890/
http://doi.org/10.1177/0972150916666880
_version_ 1644283365626478592
score 13.211869

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