Cover Image

The impacts of hospitality services on visit experience and future visit intention of student travelers

Purpose-This study aims to empirically evaluate the influence of hospitality services on international students’ emotional responses, satisfaction and future intentions.Design/ methodology/ approach- The study is quantitative in nature and survey method is used to obtain the information for this stu...

Full description

Saved in:
Bibliographic Details
Main Authors: Patwary, Ataul Karim, Rashid, Basri
Format: Article
Language:English
Published: Universiti Malaysia Perlis 2016
Subjects:
GV Recreation Leisure
Online Access:http://repo.uum.edu.my/20843/1/IJBT%206%208%202016%20107%20125.pdf
http://repo.uum.edu.my/20843/
https://ijbt.unimap.edu.my/images/stories/Vol%206%20No%201%20Feb%202016/IJBT_Vol_6_Feb_2016_8_107-125.pdf
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uum.repo.20843
record_format eprints
spelling my.uum.repo.208432017-02-05T06:22:57Z http://repo.uum.edu.my/20843/ The impacts of hospitality services on visit experience and future visit intention of student travelers Patwary, Ataul Karim Rashid, Basri GV Recreation Leisure Purpose-This study aims to empirically evaluate the influence of hospitality services on international students’ emotional responses, satisfaction and future intentions.Design/ methodology/ approach- The study is quantitative in nature and survey method is used to obtain the information for this study. Findings-The study reveals that, the level of hospitality service performance in Malaysia towards student tourists is slightly higher from the average.Hospitality service performance has a remarkable impact on tourists’ intentions to revisit in the destinations.Hospitality service performance impacts toward future visit intention through consumption of their emotions and visit satisfaction.This research will be useful in providing an insight of consumption pattern and post consumption judgments of international students.Research limitations/ implications- Since the study is perception based, it is possible that future research may generate different result in relation with the change in consumer behavior, perception and service performance of hospitality features.Practical implications-Practitioners who are interested in understanding evaluation process, satisfaction and future intention would benefit from the model as it suggests the constructs that could be used in such assessment. Originality value-The development of conceptual framework in this research will enrich the literature regarding the construct of customer evaluation.This research will be useful in providing an insight of consumption pattern and post consumption judgments of international students. Universiti Malaysia Perlis 2016-02 Article PeerReviewed application/pdf en http://repo.uum.edu.my/20843/1/IJBT%206%208%202016%20107%20125.pdf Patwary, Ataul Karim and Rashid, Basri (2016) The impacts of hospitality services on visit experience and future visit intention of student travelers. International Journal of Business and Technopreneurship, 6 (8). pp. 107-125. ISSN 2231-7090 https://ijbt.unimap.edu.my/images/stories/Vol%206%20No%201%20Feb%202016/IJBT_Vol_6_Feb_2016_8_107-125.pdf
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic GV Recreation Leisure
spellingShingle GV Recreation Leisure
Patwary, Ataul Karim
Rashid, Basri
The impacts of hospitality services on visit experience and future visit intention of student travelers
description Purpose-This study aims to empirically evaluate the influence of hospitality services on international students’ emotional responses, satisfaction and future intentions.Design/ methodology/ approach- The study is quantitative in nature and survey method is used to obtain the information for this study. Findings-The study reveals that, the level of hospitality service performance in Malaysia towards student tourists is slightly higher from the average.Hospitality service performance has a remarkable impact on tourists’ intentions to revisit in the destinations.Hospitality service performance impacts toward future visit intention through consumption of their emotions and visit satisfaction.This research will be useful in providing an insight of consumption pattern and post consumption judgments of international students.Research limitations/ implications- Since the study is perception based, it is possible that future research may generate different result in relation with the change in consumer behavior, perception and service performance of hospitality features.Practical implications-Practitioners who are interested in understanding evaluation process, satisfaction and future intention would benefit from the model as it suggests the constructs that could be used in such assessment. Originality value-The development of conceptual framework in this research will enrich the literature regarding the construct of customer evaluation.This research will be useful in providing an insight of consumption pattern and post consumption judgments of international students.
format Article
author Patwary, Ataul Karim
Rashid, Basri
author_facet Patwary, Ataul Karim
Rashid, Basri
author_sort Patwary, Ataul Karim
title The impacts of hospitality services on visit experience and future visit intention of student travelers
title_short The impacts of hospitality services on visit experience and future visit intention of student travelers
title_full The impacts of hospitality services on visit experience and future visit intention of student travelers
title_fullStr The impacts of hospitality services on visit experience and future visit intention of student travelers
title_full_unstemmed The impacts of hospitality services on visit experience and future visit intention of student travelers
title_sort impacts of hospitality services on visit experience and future visit intention of student travelers
publisher Universiti Malaysia Perlis
publishDate 2016
url http://repo.uum.edu.my/20843/1/IJBT%206%208%202016%20107%20125.pdf
http://repo.uum.edu.my/20843/
https://ijbt.unimap.edu.my/images/stories/Vol%206%20No%201%20Feb%202016/IJBT_Vol_6_Feb_2016_8_107-125.pdf
_version_ 1644283073276149760
score 13.211869

Similar Items