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Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry

This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different coun...

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Main Authors: Mohammed Saad, Alawni, Islam, Rabiul, Noor, Mohd Saifoul Zamzuri, Ali, Jamal, Zainal, Zalina
Format: Article
Language:English
Published: Medwell Journals 2016
Subjects:
HG Finance
Online Access:http://repo.uum.edu.my/18232/1/IBM%2010%203%202016%20209-217.pdf
http://repo.uum.edu.my/18232/
http://medwelljournals.com/abstract/?doi=ibm.2016.209.217
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spelling my.uum.repo.182322016-06-26T08:47:52Z http://repo.uum.edu.my/18232/ Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry Mohammed Saad, Alawni Islam, Rabiul Noor, Mohd Saifoul Zamzuri Ali, Jamal Zainal, Zalina HG Finance This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different countries.Insurance service is different from other services as it is complex and future contingent service involves substantial legal characteristics.Hence, in order to succeed and survive in this environment, any economic enterprise needs to deliver quality service.This study also attempted to look into the service quality provided by the Saudi insurance industry in light of its consequences.Customers of Saudi insurance organizations will constitute the sample of the study.Therefore, this study is going to take health insurance regarding to the important of this section to investigate its role of customer loyalty.The root of the main deficiency is probably lack of knowledge which suggests the need for greater awareness of the acceptability of insurance and of its potential benefits to consumers.Health insurance in particular can be emphasized as it is also popular in industrialized nations Medwell Journals 2016 Article PeerReviewed application/pdf en http://repo.uum.edu.my/18232/1/IBM%2010%203%202016%20209-217.pdf Mohammed Saad, Alawni and Islam, Rabiul and Noor, Mohd Saifoul Zamzuri and Ali, Jamal and Zainal, Zalina (2016) Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry. International Business Management, 10 (3). pp. 209-217. ISSN 1993-5250 http://medwelljournals.com/abstract/?doi=ibm.2016.209.217
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HG Finance
spellingShingle HG Finance
Mohammed Saad, Alawni
Islam, Rabiul
Noor, Mohd Saifoul Zamzuri
Ali, Jamal
Zainal, Zalina
Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
description This study investigated the consequences of service quality in the insurance industry and attempted to examine a well-established association between service quality, customer satisfaction and customer loyalty that has been investigated thoroughly in literature concerning the topic in different countries.Insurance service is different from other services as it is complex and future contingent service involves substantial legal characteristics.Hence, in order to succeed and survive in this environment, any economic enterprise needs to deliver quality service.This study also attempted to look into the service quality provided by the Saudi insurance industry in light of its consequences.Customers of Saudi insurance organizations will constitute the sample of the study.Therefore, this study is going to take health insurance regarding to the important of this section to investigate its role of customer loyalty.The root of the main deficiency is probably lack of knowledge which suggests the need for greater awareness of the acceptability of insurance and of its potential benefits to consumers.Health insurance in particular can be emphasized as it is also popular in industrialized nations
format Article
author Mohammed Saad, Alawni
Islam, Rabiul
Noor, Mohd Saifoul Zamzuri
Ali, Jamal
Zainal, Zalina
author_facet Mohammed Saad, Alawni
Islam, Rabiul
Noor, Mohd Saifoul Zamzuri
Ali, Jamal
Zainal, Zalina
author_sort Mohammed Saad, Alawni
title Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
title_short Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
title_full Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
title_fullStr Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
title_full_unstemmed Consequences of service quality in the insurance industry: A case study on Saudi Arabia insurance industry
title_sort consequences of service quality in the insurance industry: a case study on saudi arabia insurance industry
publisher Medwell Journals
publishDate 2016
url http://repo.uum.edu.my/18232/1/IBM%2010%203%202016%20209-217.pdf
http://repo.uum.edu.my/18232/
http://medwelljournals.com/abstract/?doi=ibm.2016.209.217
_version_ 1644282410640080896
score 13.211869

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