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Key performance indicators in some selected Malaysian small medium hotel industry

In recent years, performance measurement systems (PMS) have received much attention from researchers and practitioners.However, prior literature more focus on the PMS in large corporation, and, very little research done in small medium enterprises (SME).This paper reports the results of an empirical...

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Main Authors: Mohamed, Rapiah, Muhammad Jamil, Che Zuriana
Format: Conference or Workshop Item
Language:English
Published: 2014
Subjects:
HB Economic Theory
Online Access:http://repo.uum.edu.my/17385/1/IMAC%2035-54.pdf
http://repo.uum.edu.my/17385/
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spelling my.uum.repo.173852016-04-18T02:48:31Z http://repo.uum.edu.my/17385/ Key performance indicators in some selected Malaysian small medium hotel industry Mohamed, Rapiah Muhammad Jamil, Che Zuriana HB Economic Theory In recent years, performance measurement systems (PMS) have received much attention from researchers and practitioners.However, prior literature more focus on the PMS in large corporation, and, very little research done in small medium enterprises (SME).This paper reports the results of an empirical study on the key performance indicators employed in small medium hotel enterprises.The data were collected using a mail survey to the hotel managers. The finding indicates that small hotels adopt multi-dimensional of performance indicators that combined both financial and non-financial measures. The result also shows that multi-dimensional performance indicators has a positive correlation with hotel’s performance. 2014-12-02 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/17385/1/IMAC%2035-54.pdf Mohamed, Rapiah and Muhammad Jamil, Che Zuriana (2014) Key performance indicators in some selected Malaysian small medium hotel industry. In: International Management Accounting Conference VII, 2-3 December 2014, Hotel Bangi-Putrajaya, Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HB Economic Theory
spellingShingle HB Economic Theory
Mohamed, Rapiah
Muhammad Jamil, Che Zuriana
Key performance indicators in some selected Malaysian small medium hotel industry
description In recent years, performance measurement systems (PMS) have received much attention from researchers and practitioners.However, prior literature more focus on the PMS in large corporation, and, very little research done in small medium enterprises (SME).This paper reports the results of an empirical study on the key performance indicators employed in small medium hotel enterprises.The data were collected using a mail survey to the hotel managers. The finding indicates that small hotels adopt multi-dimensional of performance indicators that combined both financial and non-financial measures. The result also shows that multi-dimensional performance indicators has a positive correlation with hotel’s performance.
format Conference or Workshop Item
author Mohamed, Rapiah
Muhammad Jamil, Che Zuriana
author_facet Mohamed, Rapiah
Muhammad Jamil, Che Zuriana
author_sort Mohamed, Rapiah
title Key performance indicators in some selected Malaysian small medium hotel industry
title_short Key performance indicators in some selected Malaysian small medium hotel industry
title_full Key performance indicators in some selected Malaysian small medium hotel industry
title_fullStr Key performance indicators in some selected Malaysian small medium hotel industry
title_full_unstemmed Key performance indicators in some selected Malaysian small medium hotel industry
title_sort key performance indicators in some selected malaysian small medium hotel industry
publishDate 2014
url http://repo.uum.edu.my/17385/1/IMAC%2035-54.pdf
http://repo.uum.edu.my/17385/
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score 13.211869

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