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Towards effective worker grievance handling: some reflections

This paper seeks to provide a comprehension of Worker Grievance Handling(WGH) which is a crucial aspect of human resource management and industrial relations in an industrializing country in the new millennium. WGH is meant for accepting and resolving grievances of workers with the purpose of enhan...

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Main Authors: Opatha, H.H.D.N.P., Ismail, Zakaria
Format: Article
Language:English
Published: Universiti Utara Malaysia 2001
Subjects:
HF Commerce
Online Access:http://repo.uum.edu.my/104/1/Zakaria_Ismail.pdf
http://repo.uum.edu.my/104/
http://ijms.uum.edu.my
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spelling my.uum.repo.1042010-07-04T02:46:18Z http://repo.uum.edu.my/104/ Towards effective worker grievance handling: some reflections Opatha, H.H.D.N.P. Ismail, Zakaria HF Commerce This paper seeks to provide a comprehension of Worker Grievance Handling(WGH) which is a crucial aspect of human resource management and industrial relations in an industrializing country in the new millennium. WGH is meant for accepting and resolving grievances of workers with the purpose of enhancing industrial peace. Effective WGH has its unique significance for good labour relations, worker motivation and worker productivity. The paper has its main area of focus on three key dimensions of the WGH, namely grievances policy, grievance procedure and grievance practice. As an agenda of action for efective WGH, a few suggestions are also given.The paper may be of assistance to firms in a newly industrialized country in enhancing their worker grievances handling ang also to those who are interested in undnrtanding WGH for research purposes. Universiti Utara Malaysia 2001 Article PeerReviewed application/pdf en http://repo.uum.edu.my/104/1/Zakaria_Ismail.pdf Opatha, H.H.D.N.P. and Ismail, Zakaria (2001) Towards effective worker grievance handling: some reflections. Analisis, 8 (1&2). pp. 111-127. ISSN 0127-8983 http://ijms.uum.edu.my
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HF Commerce
spellingShingle HF Commerce
Opatha, H.H.D.N.P.
Ismail, Zakaria
Towards effective worker grievance handling: some reflections
description This paper seeks to provide a comprehension of Worker Grievance Handling(WGH) which is a crucial aspect of human resource management and industrial relations in an industrializing country in the new millennium. WGH is meant for accepting and resolving grievances of workers with the purpose of enhancing industrial peace. Effective WGH has its unique significance for good labour relations, worker motivation and worker productivity. The paper has its main area of focus on three key dimensions of the WGH, namely grievances policy, grievance procedure and grievance practice. As an agenda of action for efective WGH, a few suggestions are also given.The paper may be of assistance to firms in a newly industrialized country in enhancing their worker grievances handling ang also to those who are interested in undnrtanding WGH for research purposes.
format Article
author Opatha, H.H.D.N.P.
Ismail, Zakaria
author_facet Opatha, H.H.D.N.P.
Ismail, Zakaria
author_sort Opatha, H.H.D.N.P.
title Towards effective worker grievance handling: some reflections
title_short Towards effective worker grievance handling: some reflections
title_full Towards effective worker grievance handling: some reflections
title_fullStr Towards effective worker grievance handling: some reflections
title_full_unstemmed Towards effective worker grievance handling: some reflections
title_sort towards effective worker grievance handling: some reflections
publisher Universiti Utara Malaysia
publishDate 2001
url http://repo.uum.edu.my/104/1/Zakaria_Ismail.pdf
http://repo.uum.edu.my/104/
http://ijms.uum.edu.my
_version_ 1644277693010673664
score 13.211869

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